Frank asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements.Frank is focusing on the ____ aspect of total quality management.
A) continuous quality improvement
B) strengthening supplier partnerships
C) customer satisfaction
D) employee participation
E) sales improvement

Question

Quizplus · Accepted Answer

Frank is focusing on the customer satisfaction aspect of total quality management by asking his customers to complete a survey about the service they receive at his company. This feedback allows him and his staff to make adjustments and improvements based on the needs and preferences of their customers.

Frank Asks His Customers to Complete a Survey About the Service