The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as
A) a quality concern focus.
B) total quality management.
C) total quality development.
D) total quality commitment.
E) quality improvement planning.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach to improving the quality of products, services, and processes within an organization. It involves the coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement. TQM is a long-term strategy that involves everyone in the organization working towards a common goal of providing high-quality products and services.

The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing