When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use
A) quality concern focus.
B) total quality management.
C) quality improved planning.
D) quality development.
E) quality commitment.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management philosophy that emphasizes continuous improvement in all aspects of an organization. It involves a strategic approach to improving customer satisfaction, employee involvement, teamwork, and integration with suppliers to improve quality across the entire organization. The description of the business firm implementing several programs aligns with the principles of TQM. Therefore, the best choice is B.

When a Business Firm Implements Several Programs to Encourage Prompt