Question 1

Email is neither as formal as a letter nor as informal as a telephone call.

Accepted Answer

Email is a mode of communication that falls between the formal tone of a letter and the informal tone of a telephone call.

Question 2

Concise writing,short paragraphs,and formal style are hallmarks of writing for the web.

Accepted Answer

False

Question 3

If you expect that a reader will react negatively to your message,use a direct approach.

Accepted Answer

Using an indirect approach is often more effective when anticipating a negative reaction, as it allows the reader to gradually understand the message, potentially reducing the impact of the negative news.

Question 4

When you personalize the content of a message,you make the reader feel important.

Accepted Answer

Personalizing a message by addressing the reader by name or referring to their specific needs or interests can make them feel valued and important, leading to better engagement and response to the message.

Question 5

When communicating with subordinates,you should encourage collaboration and corporate ownership of your proposal.

Accepted Answer

When communicating with subordinates, it is important to encourage collaboration and allow them to feel ownership of the proposal or decision being made. This can lead to a more productive and engaged workforce.

Question 6

If you do not know how much your readers know about a topic,gear the amount of detail in your message to the needs of the secondary audience.

Accepted Answer

You should gear the amount of detail in your message to the needs of the primary audience, as they are your main focus. The secondary audience's needs can be considered, but the primary audience's needs should dictate the level of detail.

Question 7

Even if you cannot satisfy everyone,your first priority is to satisfy the needs of the primary audience.

Accepted Answer

It is important to prioritize and focus on fulfilling the needs and expectations of the primary audience as they are the main target and desired group for the product or service. While it may not be possible to satisfy every individual, aiming to satisfy the primary audience can lead to success and positive results.

Question 8

The writing process consists of planning,drafting,revising,formatting,and proofreading.

Accepted Answer

The answer of The writing process consists of planning,drafting,revising,formatting,and proofreading....

Question 9

You can more easily personalize a message addressed to several people than a message addressed to one person.

Accepted Answer

The answer of You can more easily personalize a message...

Question 10

If your reader is likely to reject your proposal,provide external evidence and several examples to support your position.

Accepted Answer

Providing external evidence and several examples to support your position can help persuade your reader and increase the chances of your proposal being accepted.

Question 11

When praising or criticizing,it is important to be specific and to criticize the action,not the person.

Accepted Answer

This is because specific praise or criticism helps the person understand exactly what they are doing well or what needs improvement without attacking their character or personality. Criticizing the action instead of the person also helps in maintaining a respectful and constructive conversation.

Question 12

Without identifying the primary audience for a message,you cannot know whether you've achieved your goal.

Accepted Answer

Knowing the primary audience is crucial for tailoring the message to their needs and interests, and ultimately influencing their behavior or response. Without knowing the audience, it is difficult to create an effective message that achieves the desired outcome.

Question 13

When you write to someone higher in your organization,you usually present the main idea in your first paragraph.

Accepted Answer

When writing to someone higher in your organization, it's important to lead with the main idea or request upfront. This helps the reader quickly understand the purpose of the communication and makes it easier for them to respond appropriately.

Question 14

Praise in public; criticize in private.

Accepted Answer

This is a common leadership principle that emphasizes the importance of giving positive feedback or recognition publicly, but addressing areas of improvement privately to avoid potential embarrassment or demotivation of team members.

Question 15

People often delete or read email based upon the subject line alone.

Accepted Answer

Many people quickly scan through their emails and decide whether to open and read them based on the subject line. If the subject line is not compelling or relevant, they may delete it without even opening the email. Therefore, subject lines are very important for email communication.

Question 16

Every business communication contains an element of persuasion.

Accepted Answer

Every business communication, whether it's a sales pitch, a marketing email or a simple conversation, aims to persuade the recipient to take some sort of action or make a decision that benefits the business.

Question 17

You should criticize the action,not the person,when writing a message to say something negative to a subordinate.

Accepted Answer

It is important to separate the behavior of an individual from their personal characteristics when giving negative feedback. Critiquing the action as opposed to attacking the person leads to a more productive and constructive conversation.

Question 18

The first step of the writing process is to compose a first draft of the message.

Accepted Answer

The first step of the writing process is typically prewriting or planning, which involves brainstorming, researching, and organizing ideas before composing a first draft.

Question 19

Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.

Accepted Answer

Messages for readers outside your organization tend to be more formal than those written for readers inside your organization, as they often serve to establish or maintain a professional image and may be subject to external scrutiny.

Question 20

When you face writer's block,you should minimize distractions by turning off the audible incoming message alert feature on your email account and by switching your smartphone to vibrate only.

Accepted Answer

The answer of When you face writer's block,you should minimize...

Quiz 4: The Writing Process