Question 1

Dillon has excellent decision making skills.These skills will be required if Dillon wishes to one day become a ___________ manager.
A)functional
B)top-level
C)first-line
D)program

Accepted Answer

Top-level managers are responsible for making strategic decisions for the organization, and therefore require excellent decision-making skills. Functional managers focus on specific departments or functions within the organization, first-line managers oversee the work of non-managerial employees, and program managers are responsible for managing specific projects or programs.

Question 2

Arshdeep works at a local marketing consulting firm.Though he has a good deal of responsibility and oversees an office of 10 employees,none of which are managers.Arshdeep is a _____________.
A)team leader
B)first-line manager
C)middle manager
D)top manager

Accepted Answer

Arshdeep is overseeing a group of employees, but they are not managers themselves. This indicates that he is a first-line manager, also known as a supervisor, who is responsible for directly leading and managing non-managerial employees.

Question 3

Maria Elena has been hired as a manger in the accounts receivable department.While trained in accounting,her activities as an accounting manager are often also referred to as ________.
A)investments
B)funds
C)profitability
D)finance

Accepted Answer

As Maria Elena is the manager of accounts receivable, her activities are related to finance, which involves managing funds, analyzing profitability and making investments. Therefore, the best choice is D) finance.

Question 4

Someone who is an entrepreneur and negotiator is exhibiting which management role?
A)informational
B)decisional
C)interpersonal
D)transition

Accepted Answer

The entrepreneur and negotiator are both roles in the decisional category of management roles, which involve making choices and setting priorities.

Question 5

Middle managers should possess technical,interpersonal and decision-making skills;however,the ________ skills needed varies from organization to organization.
A)experience
B)functions
C)mix
D)management

Accepted Answer

The sentence indicates that the skills needed for middle managers can vary from organization to organization, so the best choice is "mix" which suggests a combination of different skills rather than a specific set of skills. Options A, B, and D are not as appropriate as they imply a specific type of skill or function.

Question 6

During a normal day,Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs.Kristian is exhibiting which two roles?
A)leader;liaison
B)monitor;disseminator
C)monitor;liaison
D)liaison;spokesperson

Accepted Answer

Kristian is acting as a monitor by staying informed about what is occurring and as a disseminator by ensuring others have the information they need.

Question 7

Possible titles for first-line managers include the following except ________.
A)office manager
B)team leader
C)crew manager
D)supervisor

Accepted Answer

"Crew manager" is not a commonly recognized title for first-line managers, whereas the other options are.

Question 8

Someone in middle management might be called which of the following?
A)department head
B)vice president
C)head nurse
D)crew leader

Accepted Answer

Middle management generally refers to managers who are responsible for a specific department or team within an organization. Therefore, the most appropriate choice from the given options would be department head. The other options such as vice president, head nurse, or crew leader are more senior or junior positions in a company hierarchy.

Question 9

___________ is a newer management position needed in organizations that focus on team-based structures.
A)Top manager
B)Middle manager
C)First-line manager
D)Team leader

Accepted Answer

The newer management position needed in organizations that focus on team-based structures is a Team leader. Top managers are at the highest level of management, responsible for overall strategic direction and decision-making. Middle managers are responsible for implementing strategies and policies set by top managers. First-line managers are responsible for the day-to-day operations and supervision of non-managerial staff. However, in team-based structures, the role of a team leader becomes crucial to effectively manage the team's performance and facilitate teamwork.

Question 10

Dillon supervises the activities of both the benefits and training departments,therefore he is a _______.
A)human resources supervisor
B)human resources middle manager
C)human resources first -line manager
D)human resources team manager

Accepted Answer

Dillon is a middle manager as he supervises two departments within the human resources function.

Question 11

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.
A)disseminator
B)negotiator
C)figurehead
D)liaison

Accepted Answer

The liaison role involves managers interacting with people outside of their unit to foster cooperative relationships and gather information or favors. Disseminator involves sharing information within the unit, figurehead involves symbolic actions, and negotiator involves bargaining with others on behalf of the unit.

Question 12

Planning includes all of the following roles except _________.
A)entrepreneur
B)negotiator
C)spokesperson
D)disseminator

Accepted Answer

The roles of planning include entrepreneur, negotiator, spokesperson, and disseminator. Therefore, planning is not excluded from any of these roles.

Question 13

A _________ __________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.
A)functional manager
B)production manager
C)project manager
D)task manager

Accepted Answer

A project manager is responsible for coordinating resources, both human and non-human, from various departments to achieve a specific project goal. A functional manager is responsible for overseeing a specific function, such as finance or marketing, within an organization. A production manager is responsible for overseeing the production process of a company's products, and a task manager is responsible for managing individual tasks or assignments within a specific project or department.

Question 14

After three people developed food poisoning after having coffee at Common Grounds,Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.
A)negotiator
B)spokesperson
C)liaison
D)disseminator

Accepted Answer

Dongfang is acting as a spokesperson, as they are representing Common Grounds and sharing information about the incident with the local news.

Question 15

A manager who is particularly effective at organizing excels at _____________.
A)resource allocation
B)disturbance handling
C)information dissemination
D)entrepreneurial endeavors

Accepted Answer

Organizing involves the efficient allocation of resources, including time, money, and personnel. A manager who excels at organizing can prioritize tasks, delegate responsibilities, and ensure that resources are allocated effectively to achieve goals.

Question 16

__________ skills are necessary at all three levels of management.
A)decision-making
B)organizational
C)interpersonal
D)technical

Accepted Answer

Interpersonal skills, such as communication, teamwork, and leadership, are necessary for all levels of management, from top-level executives to first-line managers. These skills are essential for building relationships with employees, facilitating collaboration, and motivating teams to achieve organizational goals. While decision-making, organizational, and technical skills are also important, they may be more specific to certain levels of management.

Question 17

Of the four management functions,which is the most reactive?
A)planning
B)organizing
C)leading
D)controlling

Accepted Answer

Controlling is the most reactive of the four management functions as it involves monitoring and evaluating performance to identify deviations from the plans and taking corrective actions to address the deviations. This function involves reacting to problems or issues that have already occurred rather than proactively preventing them, making it the most reactive of the four functions.

Question 18

Another name for a team leader is a ________ _________.
A)program manager
B)activities leader
C)operative supervisor
D)project leader

Accepted Answer

"Project leader" is the most accurate and commonly used term for someone who leads a team in completing a specific project or endeavor. "Program manager" may refer to someone who oversees multiple projects or initiatives, while "activities leader" and "operative supervisor" are less commonly used and not as specific to leading a team in completing a project.

Question 19

After a particularly difficult day at Common Grounds Coffee,manager Dongfang had to diffuse a fight between two baristas.Dongfang was using her ___________ skills.
A)interpersonal
B)informational
C)decisional
D)figurehead

Accepted Answer

The answer of After a particularly difficult day at Common...

Question 20

The following are responsibilities of top managers except_________.
A)managing parts of an organization
B)developing an organization's purpose
C)executing organization's strategies
D)managing an entire organization

Accepted Answer

The answer of The following are responsibilities of top managers...

Quiz 1: Management and Its History

Dillon has excellent decision making skills.These skills will be required if Dillon wishes to one day become a ___________ manager.

Arshdeep works at a local marketing consulting firm.Though he has a good deal of responsibility and oversees an office of 10 employees,none of which are managers.Arshdeep is a _____________.

Maria Elena has been hired as a manger in the accounts receivable department.While trained in accounting,her activities as an accounting manager are often also referred to as ________.

Someone who is an entrepreneur and negotiator is exhibiting which management role?

Middle managers should possess technical,interpersonal and decision-making skills;however,the ________ skills needed varies from organization to organization.

During a normal day,Kristian makes a point to talk to others to be up to date on what is occurring as well as to make sure everyone else has the information they need to do their jobs.Kristian is exhibiting which two roles?

Possible titles for first-line managers include the following except ________.

Someone in middle management might be called which of the following?

___________ is a newer management position needed in organizations that focus on team-based structures.

Dillon supervises the activities of both the benefits and training departments,therefore he is a _______.

Managers play the ____________ role when they interact with people outside of their unit to gain information or favors.

Planning includes all of the following roles except _________.

A _ __ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

After three people developed food poisoning after having coffee at Common Grounds,Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

A manager who is particularly effective at organizing excels at _____________.

__________ skills are necessary at all three levels of management.

Of the four management functions,which is the most reactive?

Another name for a team leader is a _.

After a particularly difficult day at Common Grounds Coffee,manager Dongfang had to diffuse a fight between two baristas.Dongfang was using her ___________ skills.

The following are responsibilities of top managers except_________.