Question 1

Formal communication in health care is used to properly inform staff of (Select all that apply.)

Accepted Answer

Options B, D, and E are correct because formal communication would be used to distribute information regarding institutional policy changes.The other options are examples of informal communication.

Question 2

Which of the following are true when communication is effective? (Select all that apply.)

Accepted Answer

Options A, B, and C are principles of effective communication.The other options are examples of inappropriate communication and even resistance to what is being communicated.

Question 3

Walking rounds are currently being implemented to avoid errors or omissions in shift reports.Which observations made during walking rounds would be seen as an advantage to the shift report? (Select all that apply.)

Accepted Answer

Options A, C, and F are correct because inaccuracies of shift reports can be eliminated by using walking rounds.Options B, D, and E would cause interruptions in the report and lead to walking rounds.

Question 4

The end of shift report is the appropriate time to communicate (Select all that apply.)

Accepted Answer

Options C, D, and E are correct because only information directly related to the care of the patient should be transmitted during the shift change report.Options A and B are not usually pertinent to care of the patient.

Question 5

Informal ("grapevine") communication in health care is used to properly inform staff of (Select all that apply.)

Accepted Answer

Options B, D, and E are examples of informal communication and are more closely aligned with gossip.These are not formal communication methods in an institutional environment.Options A and C are examples of formal communication.

Quiz 8: Communication in the Work Environment

Formal communication in health care is used to properly inform staff of (Select all that apply.)

Which of the following are true when communication is effective? (Select all that apply.)

Walking rounds are currently being implemented to avoid errors or omissions in shift reports.Which observations made during walking rounds would be seen as an advantage to the shift report? (Select all that apply.)

The end of shift report is the appropriate time to communicate (Select all that apply.)

Informal ("grapevine") communication in health care is used to properly inform staff of (Select all that apply.)