Question 1

Sometimes organizations use measurable critical success factors (CSFs) when developing their strategic plan.The CSFs include People, Service, Quality, Financial, Growth, and sometimes Community.Which of the definitions indicates the meaning of the term People?

Accepted Answer

The term People, when used as a CSF, represents those who are attracted to an environment conducive for nurturing the best in their practice.The other definitions do not represent the meaning of the term People as a CSF.

Question 2

In developing mission and values statements, health care facilities incorporate tools to describe desirable behaviors of the organization.These tools describe behaviors such as

Accepted Answer

Most tools used to describe mission and values incorporate actions that are measurable.The other behaviors are not included in organizational statements.

Question 3

When interviewing for a position at a new facility, the nurse managers ask to review the mission, vision, and values statements because they understand that these statements provide information about the organization's

Accepted Answer

These statements are usually generalized around the direction and purpose of the organization.Mission, vision, and value statements do not address specific areas listed in the other options.

Question 4

The strategic plan of an organization includes all stakeholders of the organization, including nurse managers.Which explains the benefit of including nurse managers in developing plans for the organization?

Accepted Answer

Nurse managers will be important in the implementation of the plan at the unit level.Option A is not true.Option B is not a reason for including nurse managers.Option D is not a reason for including nurse managers.

Question 5

When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Community best describes which characteristic?

Accepted Answer

The Community is the end beneficiary of the growth from the financial benefits due to the quality outcomes from the service provided by the best people.The other options represent the meaning of the term Community when used as a CSF.

Question 6

When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Financial best describes which characteristic?

Accepted Answer

The term Financial when used as a CSF indicates the economic benefits derived from the quality of the service provided by the best people.The other options do not represent the meaning of the term Financial when used as a CSF.

Question 7

Nurse managers are included in strategic planning for the institution because of which principle?

Accepted Answer

Nurse managers ensure "buy-in" of the project from staff.The other options are not the reason for including nurse managers in the planning.

Question 8

Which of the following represents a short-term goal for an organization?

Accepted Answer

Providing education to a specific population is achievable as a short-term goal.The other options are long-term goals.

Question 9

Nurse managers involved in the development of the action plan for a unit understand that each objective is individualized such that

Accepted Answer

Each objective has a target goal or benchmark.The other options do not apply.

Question 10

A health care organization incorporates information from which group into their strategic plan?

Accepted Answer

Information from stakeholders, which would include the members of the local community, should be incorporated into their strategic plan.The other groups are not generally a source for direction that is incorporated into the strategic plan.

Question 11

When establishing a unit action plan, the nurse manager identifies steps to be taken to accomplish the goal.What is most important for achieving the goal?

Accepted Answer

Without "buy-in" from staff, the likelihood of success in the plan is remote.The other options may be necessary for success but are not the most important factors.

Question 12

When identifying the objectives in an organization's action plan, what would be an essential tool to use to improve performance?

Accepted Answer

Most objectives will identify benchmarks that they want to reach.The other options may be used but not for every objective and therefore is not essential.

Question 13

Strategic goals are developed as a result of which information source?

Accepted Answer

The environmental scan is a major source for developing strategic goals and includes the competition, economic trends, etc.The other goals do not impact strategic goal development.

Question 14

When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Growth best describes which characteristic?

Accepted Answer

Growth refers to the expansion of the organization as a result of the financial benefits received from the quality outcome resulting from the service provided by the best people.The other options do not represent the meaning of the term Growth when used as a CSF.

Question 15

A community hospital has assessed the need for an automatic internal cardiac defibrillator for special procedures.Because of the reimbursement allowed from Medicare, which of the following best explains the decision made?

Accepted Answer

This hospital determined that the cost-benefit to the hospital did not make it financially beneficial to perform these procedures.The other options would not have been determined by an environmental scan.

Question 16

When applying for a management position, the nurse should ask about the goals and plans of the hospital.Strategic plans must be developed around

Accepted Answer

The strategic plan of an organization must comply with the mission statement.The other factors are incorrect because although they may influence the overall plan, the plan can never stray from the mission statement.

Question 17

Which of the following could have an impact on strategic planning for a community hospital?

Accepted Answer

Each surgeon has their own patient load in their practice and this would change the strategic plan.The other options reduce admissions to the hospital by reducing patient illnesses or aid in identifying diseases early.

Question 18

When developing a unit-based action plan, what would the nurse manager need to do first?

Accepted Answer

The first thing to be accomplished is identification of the purpose or mission.The other actions are incorrect because they are one of the steps taken in the process but not the first.

Question 19

Action planning is a process by which organizations develop and implement both short-term and long-term goals.What would be expected in these plans?

Accepted Answer

Responsibilities and timelines are set for each objective.Options A and B are incorrect because they are not part of the action planning process.Option D is incorrect because action planning usually has a more global focus.

Question 20

When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Quality best describes which characteristic?

Accepted Answer

Quality represents the outcome of the care being provided by the best people in an institution with the best service.The other characteristics can be a definition of the term Quality but do not apply when used as a CSF.

Quiz 3: Strategic Management and Planning