Which of the following would NOT be considered a tangible clue?
A)the quality of instruction in an educational setting
B)the appearance of employees
C)the appearance of the firm's physical facilities
D)the smile on an employee's face
E)the quality of paper stock use to produce a firm's brochures.

Question

Quizplus · Accepted Answer

Tangible clues are physical or concrete evidence that can be observed directly. The quality of instruction in an educational setting is not a physical or observable attribute but rather an intangible aspect related to the experience or service quality, making it not a tangible clue.

Which of the Following Would NOT Be Considered a Tangible