Which of the following components of the servuction model is invisible to consumers?
A)servicescape
B)organization and systems
C)other customers
D)contact personnel
E)service providers

Question

Quizplus · Accepted Answer

Organization and systems are typically not visible to consumers as it includes processes and procedures that occur behind the scenes. The servicescape, other customers, contact personnel, and service providers are all visible components of the servuction model.

Which of the Following Components of the Servuction Model Is