The component of the servuction model over which most service firms have the least control is:
A)servicescape.
B)organization and systems.
C)other customers.
D)contact personnel.
E)service providers.

Question

Quizplus · Accepted Answer

Other customers are the component of servuction model over which most service firms have the least control because they cannot control the behavior and actions of other customers who may disrupt the service experience for others.

The Component of the Servuction Model Over Which Most Service