Question 1

You must hear to listen,but you can't listen without hearing.

Accepted Answer

This statement is true. Hearing is the act of perceiving sound while listening involves actively paying attention and processing the information being conveyed through sound. Therefore, to truly listen, one must first hear the sound.

Question 2

Hearing is psychological,while listening is physiological.

Accepted Answer

This statement is actually the opposite of the truth. Hearing is actually physiological, as it refers to the physical process of sound waves entering the ear and being transmitted to the brain. Listening, on the other hand, is psychological, as it involves actively paying attention to and interpreting the sounds that are heard.

Question 3

Paula is giving a presentation to her department about a new imitative,to help them listen she placed a catchy phrase at the top of her visual aid which she continually referenced.Paula was attempting to help her coworkers .
A)remember her message
B)attend to her message
C)select her message
D)understand her message.

Accepted Answer

By placing a catchy phrase at the top of her visual aid and continually referencing it, Paula was trying to help her coworkers remember her message.

Question 4

A short rhyme,phrase,story,joke,or other mental technique for making information easier to memorize is called a .
A)remembering strategy
B)mnemonic device
C)redundancy technique
D)reiterating

Accepted Answer

A mnemonic device is a mental technique that helps in remembering information by connecting it to an easy-to-remember phrase, rhyme, story or joke. It aids in retrieving information from memory when needed.

Question 5

When listening Paul is engaged,reflects on the message,and practices direct eye contact.According to your textbook Paul has a(n) listening style.
A)engaged
B)passive
C)detached
D)active

Accepted Answer

Paul's behavior indicates that he actively listens by being engaged, reflecting on the message, and practicing direct eye contact.

Question 6

Attending to a message is the first step to listening.

Accepted Answer

The answer of Attending to a message is the first...

Question 7

A receiver should be nonverbally responsive to the sender .
A)when the receiver understands the message
B)when the receiver is confused by the message
C)all the time
D)only when the receiver wants to speak

Accepted Answer

The answer of A receiver should be nonverbally responsive to...

Question 8

The capacity to feel what others are feeling is called .
A)sympathy
B)empathy
C)social decentering
D)emotional decentering

Accepted Answer

The capacity to feel what others are feeling is the definition of empathy. Sympathy is feeling sorry for someone, social decentering is being able to take into account someone else's point of view, and emotional decentering is being able to regulate one's own emotions. Therefore, the best choice is B, empathy.

Question 9

Making your messages concrete is a suggestion given by your book to .
A)help others attend to your messages
B)help others understand your messages
C)help others select your messages
D)help others remember your messages

Accepted Answer

The answer of Making your messages concrete is a suggestion...

Question 10

When linking the details with the main ideas,your textbook suggests that you .
A)create a mental map of the details and main ideas
B)listen actively
C)ask yourself "How is this person feeling about the situation"
D)ask questions for clarification

Accepted Answer

Creating a mental map of the details and main ideas is a useful strategy for linking them together and understanding the overall message. This involves organizing the information in your mind and making connections between related concepts. Listening actively and asking questions for clarification can also be helpful, but they are not specifically focused on linking details with main ideas. Asking how someone is feeling about a situation may be relevant in certain contexts, but it is not a general strategy for linking details and main ideas.

Question 11

During a conversation with her subordinate,Sally says "I get a sense that you're feeling frustrated." Sally's statement is an example of .
A)paraphrasing message content
B)paraphrasing emotions
C)feedback
D)shifting attention between two people

Accepted Answer

Sally is paraphrasing the subordinate's emotions by communicating her understanding that the subordinate is feeling frustrated.

Question 12

When you select a message,it means that you pay attention to it.

Accepted Answer

The answer of When you select a message,it means that...

Question 13

Which of the following is not a suggestion given by your textbook to help other people select your messages?
A)Move closer to the other person.
B)Make the information useful.
C)Adapt messages to others' beliefs.
D)Fit messages into existing schema.

Accepted Answer

The answer of Which of the following is not a...

Question 14

When delivering a new employee training workshop,the trainer made sure to refer to some of the attendee's experiences at their former employers to help them make sense of the policies and procedures in place at their new place of work.This is an example of which aspect of helping others understand your message?
A)Fitting messages into their existing schema
B)Developing a new schema
C)Using the listeners' frame of reference
D)Using memory joggers

Accepted Answer

The trainer used the listeners' frame of reference by referring to their experiences at past employers to help them understand the policies and procedures at their new job. This is a way of relating the new information to something the employees already know, making it easier for them to comprehend and remember.

Question 15

When teaching public speaking students to deliver a presentation,many instructors will advise their students to: Tell the audience what you are going to tell them.Next,tell them.Finally,tell them what you just told them.This advice recognizes the importance of .
A)using memory joggers
B)using a mnemonic device
C)using the listeners' frame of reference
D)using the principle of primacy and recency

Accepted Answer

The principle of primacy and recency suggests that information presented at the beginning (primacy) and end (recency) of a presentation are more likely to be remembered. The advice given to tell the audience what you're going to tell them, tell them, and then tell them what you just told them follows this principle by repeating important information at the beginning, middle, and end of the presentation.

Question 16

A mental representation of knowledge is called a(n) .
A)schema
B)paraphrasing
C)repeating
D)elaboration strategy

Accepted Answer

A schema is a mental framework or concept that helps organize and interpret information. It is a representation of knowledge and can help individuals make sense of and remember information. The other options listed (paraphrasing, repeating, and elaboration strategy) are strategies or techniques for either restating information, reinforcing information, or expanding upon information rather than a representation of knowledge itself.

Question 17

Which of the following statements is true of detached listeners?
A)They are usually inattentive, disinterested, and easily distracted.
B)They give most of their attention to the speaker's words and intentions.
C)They seldom expend any noticeable energy receiving and interpreting messages.
D)They give full attention to listening when others are talking and focus on what is being said.

Accepted Answer

Detached listeners are usually inattentive, disinterested, and easily distracted.

Question 18

During the board meeting,Sondra raised her hand and said "So what I hear you saying is that we are going to be instituting a hiring freeze and stopping all promotions or bonuses so that we can try to get through this recession without any layoffs.Is this correct?" Sondra's question is an example of .
A)providing feedback
B)paraphrasing
C)listening to evaluate
D)shifting attention between people

Accepted Answer

Sondra's question is a clear example of paraphrasing, which involves restating what someone has said to ensure that their message has been accurately understood.

Question 19

The primary difference between repeating and reiterating information is .
A)repeating a message involves restating information using the same words in a different order, while reiterating involves restating the information using different words
B)repeating a message involves paraphrasing content, while reiterating a message involves paraphrasing emotions
C)repeating a message involves restating information using the same words in the same order, while reiterating involves restating information using different words
D)repeating a message involves paraphrasing emotions, while reiterating a message involves paraphrasing content

Accepted Answer

Repeating information involves restating the information using the same words in the same order, while reiterating involves restating the information using different words.

Question 20

The majority of our communication time is spent listening to others.

Accepted Answer

According to research, we spend 70-80% of our communication time listening to others. Therefore, the majority of our communication time is indeed spent listening.

Quiz 4: Listening and Responding

You must hear to listen,but you can't listen without hearing.

Hearing is psychological,while listening is physiological.

Paula is giving a presentation to her department about a new imitative,to help them listen she placed a catchy phrase at the top of her visual aid which she continually referenced.Paula was attempting to help her coworkers .

A short rhyme,phrase,story,joke,or other mental technique for making information easier to memorize is called a .

When listening Paul is engaged,reflects on the message,and practices direct eye contact.According to your textbook Paul has a(n) listening style.

Attending to a message is the first step to listening.

A receiver should be nonverbally responsive to the sender .

The capacity to feel what others are feeling is called .

Making your messages concrete is a suggestion given by your book to .

When linking the details with the main ideas,your textbook suggests that you .

During a conversation with her subordinate,Sally says "I get a sense that you're feeling frustrated." Sally's statement is an example of .

When you select a message,it means that you pay attention to it.

Which of the following is not a suggestion given by your textbook to help other people select your messages?

When teaching public speaking students to deliver a presentation,many instructors will advise their students to: Tell the audience what you are going to tell them.Next,tell them.Finally,tell them what you just told them.This advice recognizes the importance of .

A mental representation of knowledge is called a(n) .

Which of the following statements is true of detached listeners?

The primary difference between repeating and reiterating information is .

The majority of our communication time is spent listening to others.