Deck 4: Listening and Responding

Question 1

Sam is having a conversation with a very important client,but he can't stop thinking about the argument he had with his wife that morning.Which of the following stages is Sam having the most trouble with?

A)Selecting
B)Attending
C)Understanding
D)Responding

Answer 1

B

Question 2

Which step in the listening process suggests that you pay particular attention to nonverbal messages such as the person's posture and facial expressions?

A)Stop
B)Understand
C)Look
D)Listen

Answer 2

C

Question 3

Research suggests that people who work in business and professional settings spend 26% of their time speaking,compared to 23% writing,and 19% reading.What percentage do those same people spend listening?

A)29%
B)33%
C)40%
D)49%

Answer 3

B

Question 4

According to Albert Mehrabian,verbal messages convey the explicit meanings,or ,of our communication,whereas nonverbal messages convey the implicit,or
,meanings.

A)relational; content
B)content; relational
C)concrete; status
D)relational; concrete

Question 5

The SOLER process is given as a strategy to help you in which step of the listening process?

A)Stop
B)Understand
C)Look
D)Listen

Question 6

Which of the following is NOT something you should be looking for during the "look" step?

A)Liking cues
B)Interest cues
C)Boredom cues
D)Status cues

Question 7

Stepping away from your own thoughts and attempting to experience the feelings of another person is called .

A)empathy
B)social decentering
C)mental paraphrasing
D)self-focus

Question 8

According to your textbook,a simple rule to help you listen for content and relational meanings and convert messages into knowledge is to .

A)look, listen, and understand
B)look, stop, and understand
C)stop, listen, and look
D)stop, look, and listen

Question 9

The primary difference between a whole-part learning style and a part-whole learning style is that .

A)whole-part learners prefer learning the details first, while part-whole learners prefer learning the big picture first
B)whole-part learners prefer learning the big picture first, while part-whole learners prefer learning the details first
C)whole-part learners prefer listening, while part-whole learners prefer to speak
D)whole-part learners are better at processing more information, while part-whole learners are better at social decentering

Question 10

The primary difference between hearing and listening is .

A)hearing is a process of constructing meaning, while listening is a physiological process
B)hearing and listening are the same thing
C)hearing is a physiological process, while listening is a process of constructing meaning
D)listening and hearing are both passive activities

Question 11

Bruce's boss likes to have staff meetings every morning.This is a problem for Bruce because his mental alertness is best in the evening. Which of the following should Bruce NOT do?

A)Suggest an evening meeting.
B)Inform coworkers that he has trouble listening in the morning.
C)Change the location of the meeting.
D)Wake up earlier to be more awake for the meeting.

Question 12

Anything that interferes with or distorts the listening process is called a(n) .

A)distracter
B)barrier
C)information overload
D)interference

Question 13

Neal went to the storeroom to get some supplies for his manager.While at the storeroom Neal forgot whether he was supposed to get paper clips or staples,but he had written a list which said "staples." Neal used a list to help him with which stage of listening?

A)Selecting
B)Attending
C)Understanding
D)Remembering

Question 14

Listening involves which of the following processes?

A)Selecting, understanding, comprehending, memorizing
B)Awareness, attending, understanding, remembering, responding
C)Selecting, attending, understanding, remembering, responding
D)Screening, awareness, attending, remembering, responding

Question 15

Laura gets really nervous when she is listening to new information and worries that she will get something wrong.Which of the following is NOT a solution suggested by your textbook for Laura?

A)Ask others to help clarify information.
B)Ask speaker for agendas, outlines, or copy of speaking notes.
C)Ask the speaker to repeat the message multiple times.
D)Record or take notes on the information.

Question 16

Juan was asked to attend a workshop on business finance and accounting.Even though he gave his best effort,he simply was not familiar with any of the concepts,formulas,or equations.Which stage of listening is Juan struggling with?

A)Selecting
B)Attending
C)Understanding
D)Remembering

Question 17

What concept describes mental processing strategies that give information new meaning by organizing the information?

A)Whole-part learning
B)Part-whole learning
C)Elaboration strategy
D)Paraphrasing

Question 18

Kim is listening to her friend Juan talk about his latest football game.When Juan said "football" Kim thought he meant American football,but Juan meant soccer.Kim was having trouble with what stage of listening?

A)Selecting
B)Attending
C)Understanding
D)Responding

Question 19

The stage of listening in which we assign meaning to the verbal and nonverbal messages received is .

A)selecting
B)attending
C)understanding
D)remembering

Question 20

Bill's supervisor likes to hold staff meetings at a busy local café.Bill is constantly getting distracted during the meeting by the other customers.According to your textbook what should Bill do to improve his ability to listen at the staff meeting?

A)Ask his supervisor to change the location of the meeting.
B)Ask a coworker for their notes after the meeting.
C)Record the meeting so he can listen to it later.
D)Assume that he hears the important information and continue as it is.

Question 21

You must hear to listen,but you can't listen without hearing.

Question 22

Hearing is psychological,while listening is physiological.

Question 23

Paula is giving a presentation to her department about a new imitative,to help them listen she placed a catchy phrase at the top of her visual aid which she continually referenced.Paula was attempting to help her coworkers .

A)remember her message
B)attend to her message
C)select her message
D)understand her message.

Question 24

A short rhyme,phrase,story,joke,or other mental technique for making information easier to memorize is called a .

A)remembering strategy
B)mnemonic device
C)redundancy technique
D)reiterating

Question 25

When listening Paul is engaged,reflects on the message,and practices direct eye contact.According to your textbook Paul has a(n) listening style.

A)engaged
B)passive
C)detached
D)active

Question 26

Attending to a message is the first step to listening.

Question 27

A receiver should be nonverbally responsive to the sender .

A)when the receiver understands the message
B)when the receiver is confused by the message
C)all the time
D)only when the receiver wants to speak

Question 28

The capacity to feel what others are feeling is called .

A)sympathy
B)empathy
C)social decentering
D)emotional decentering

Question 29

Making your messages concrete is a suggestion given by your book to .

A)help others attend to your messages
B)help others understand your messages
C)help others select your messages
D)help others remember your messages

Question 30

When linking the details with the main ideas,your textbook suggests that you .

A)create a mental map of the details and main ideas
B)listen actively
C)ask yourself "How is this person feeling about the situation"
D)ask questions for clarification

Question 31

During a conversation with her subordinate,Sally says "I get a sense that you're feeling frustrated." Sally's statement is an example of .

A)paraphrasing message content
B)paraphrasing emotions
C)feedback
D)shifting attention between two people

Question 32

When you select a message,it means that you pay attention to it.

Question 33

Which of the following is not a suggestion given by your textbook to help other people select your messages?

A)Move closer to the other person.
B)Make the information useful.
C)Adapt messages to others' beliefs.
D)Fit messages into existing schema.

Question 34

When delivering a new employee training workshop,the trainer made sure to refer to some of the attendee's experiences at their former employers to help them make sense of the policies and procedures in place at their new place of work.This is an example of which aspect of helping others understand your message?

A)Fitting messages into their existing schema
B)Developing a new schema
C)Using the listeners' frame of reference
D)Using memory joggers

Question 35

When teaching public speaking students to deliver a presentation,many instructors will advise their students to: Tell the audience what you are going to tell them.Next,tell them.Finally,tell them what you just told them.This advice recognizes the importance of .

A)using memory joggers
B)using a mnemonic device
C)using the listeners' frame of reference
D)using the principle of primacy and recency

Question 36

A mental representation of knowledge is called a(n) .

A)schema
B)paraphrasing
C)repeating
D)elaboration strategy

Question 37

Which of the following statements is true of detached listeners?

A)They are usually inattentive, disinterested, and easily distracted.
B)They give most of their attention to the speaker's words and intentions.
C)They seldom expend any noticeable energy receiving and interpreting messages.
D)They give full attention to listening when others are talking and focus on what is being said.

Question 38

During the board meeting,Sondra raised her hand and said "So what I hear you saying is that we are going to be instituting a hiring freeze and stopping all promotions or bonuses so that we can try to get through this recession without any layoffs.Is this correct?" Sondra's question is an example of .

A)providing feedback
B)paraphrasing
C)listening to evaluate
D)shifting attention between people

Question 39

The primary difference between repeating and reiterating information is .

A)repeating a message involves restating information using the same words in a different order, while reiterating involves restating the information using different words
B)repeating a message involves paraphrasing content, while reiterating a message involves paraphrasing emotions
C)repeating a message involves restating information using the same words in the same order, while reiterating involves restating information using different words
D)repeating a message involves paraphrasing emotions, while reiterating a message involves paraphrasing content

Question 40

The majority of our communication time is spent listening to others.

Question 41

Most people remember only half of what was said a day later.

Question 42

Sam prefers to learn what the overall model looks like before learning about the details that went in to creating it.Sam is a part-whole learner.

Question 43

If Chuck can't listen to his boss because there is too much information,then Chuck should take notes.

Question 44

Using nonverbally responsive behaviors enhances listening comprehension.

Question 45

Just as you have a dominant style for learning,you also have a dominant listening style.

Question 46

Understanding occurs when you assign meaning to the verbal and nonverbal messages received.

Question 47

Research suggests that messages in the middle of a conversation or presentation are often forgotten.

Question 48

Mehrabian found that we synthesize and interpret nonverbal communication along three primary dimensions: pleasure,arousal,and dominance.

Question 49

You can think of a schema as a mental "box" or "filing cabinet" where you classify,categorize,and file concepts.

Question 50

One way to prepare yourself physically to listen is to use the SOLER process.

Question 51

Active listeners stop,look,and listen,and they do not respond to the speaker.

Question 52

To paraphrase is to repeat what someone has said.

Question 53

Rick is getting ready to meet with Ruben,a coworker,about a new project.To help him listen it is a good idea for Rick to get a quite,clean,and comfortable room for the meeting to take place in.

Question 54

Responding to a message to let people know whether you understood the message.

Question 55

To actively listener you must only be engaged mentally.

Question 56

Social decentering occurs when you listen at just the relational level and not at the content level.

Question 57

In order to be an effective listener,you must become self-centered rather than other-oriented.

Question 58

Observing nonverbal behaviors is an important part of listening.

Question 59

It is easy to do multiple things as you listen to someone.

Question 60

Moving closer to another person will help them select your message.

Question 61

According to your textbook it is important for an effective listener to "listen with their eyes" during the look step of the listening process.What three types of cues should an effective listener be looking for?

Question 62

Identify and discuss three ways to help others remember your messages.

Question 63

According to your textbook,using empathic messages is one of the three sets of skills for responding to others while listening to them.Define empathy,discuss its relevance in the workplace,and identify three ways to incorporate empathic messages while listening to others.

Question 64

Identify three ways to help others respond to your messages and explain how these responses can help a speaker.

Question 65

Compare,contrast and give an example of selecting and attending.

Question 66

What is social decentering and how does it help a person be a more effective listener?

Question 67

According to your textbook what are the three listening styles and why are they important to know?

Question 68

Identify and define each of the five listening steps.

Question 69

Javier has trouble "stopping" when his coworker stops by his cubicle to talk about a current project they are both on.Identify how Javier can use each step in the SOLER process to prepare himself physically to listen.

Question 70

Before someone can listen to your message,he or she must select it from other competing messages.
Describe three ways you can help others select your messages.

Question 71

Assuming listeners have selected and paid attention to your message,how can you help them understand,decode,or assign appropriate meanings to the message? Discuss three ways to help others understand your messages.

Question 72

According to the textbook,to listen well,you have to be able to do four listening activities simultaneously during the "listening" step.What are these four activities? Provide a strategy for each activity to enhance the listening process.

Question 73

Bill gets bored listening to his coworker Teresa because he can process information faster than she speaks.According to your textbook what can Bill do to be a more effective listener?

Question 74

Listeners may have selected your message,but that doesn't mean they will necessarily pay attention to it.Identify three ways you can help others attend to your messages and provide an example for each.