How is the focus of CRM now shifting from its tactical to its strategic impact?
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Q58: CRM provides a(n) _ relationship with the
Q59: CRM should not be implemented as a(n)
Q60: Every CRM system is unique and must
Q61: Unstructured information such as documents and memos
Q62: The CRM _ server provides an extranet
Q64: A holistic view of a client's sales
Q65: What is CRM? How has it evolved?
Q66: When beginning a CRM implementation, a company
Q67: Why is it important that CRM be
Q68: CRM systems typically process _ information such
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