Management must decide to go with a ________ CRM solution or select a single vendor to support all the CRM requirements.
A) expanded
B) web-enabled
C) reengineered
D) best-of-breed

Question

Quizplus · Accepted Answer

Best-of-breed CRM solutions refer to choosing the best software product available in the market for each specific CRM functionality. This approach allows an organization to choose the most suitable software for each aspect of their business needs, as opposed to relying on a single vendor for all their CRM requirements. This flexibility provides an organization with better features, functionality, customization, and scalability than a single-vendor solution, which might result in limited options and lack of control over the software's implementation.

Management Must Decide to Go with a ________ CRM Solution