When implementing CRM, there must be ________ not only from management but also from individual users and departments.
A) planning
B) buy-in
C) data
D) decisions

Question

Quizplus · Accepted Answer

Buy-in is critical when implementing CRM because if individual users and departments do not understand the benefits and value of the system, they may not fully support it, which can lead to inadequate use and ultimately failure. Planning, data, and decisions are important elements in implementing CRM, but buy-in is the most crucial factor to ensure success.

When Implementing CRM, There Must Be ________ Not Only from Management