Vlogs are examples of common channels for collaborative CRM systems.
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Q7: The use of CRM systems has triggered
Q8: Analytic CRM systems make use of sophisticated
Q9: CRM implementations should be technology driven.
Q10: CRM systems are not oriented towards delivering
Q11: Customer tracking and profiling are key tools
Q13: A good CRM system can automate all
Q14: CRM is a brand new concept.
Q15: CRM provides support for front-end customer facing
Q16: Internet technologies are not very useful for
Q17: Operational CRM systems improve the efficiency of
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