The use of CRM systems has triggered some concerns about infringing on individual privacy.
Correct Answer:
Verified
Q2: Allowing customers to obtain information via Internet-based
Q3: CRM systems made personalized marketing and customized
Q4: CRM stands for "Customer Reporting Management."
Q5: Analytical CRM systems provide front and back-end
Q6: Improving communication and reducing costs are examples
Q8: Analytic CRM systems make use of sophisticated
Q9: CRM implementations should be technology driven.
Q10: CRM systems are not oriented towards delivering
Q11: Customer tracking and profiling are key tools
Q12: Vlogs are examples of common channels for
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