CRM provides support for front-end customer facing functionality.
Correct Answer:
Verified
Q10: CRM systems are not oriented towards delivering
Q11: Customer tracking and profiling are key tools
Q12: Vlogs are examples of common channels for
Q13: A good CRM system can automate all
Q14: CRM is a brand new concept.
Q16: Internet technologies are not very useful for
Q17: Operational CRM systems improve the efficiency of
Q18: The Internet makes it easier for customers
Q19: Organizations first implemented CRM to capture customer
Q20: The CRM portal helps to integrate all
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