The Internet makes it easier for customers to switch vendors.
Correct Answer:
Verified
Q13: A good CRM system can automate all
Q14: CRM is a brand new concept.
Q15: CRM provides support for front-end customer facing
Q16: Internet technologies are not very useful for
Q17: Operational CRM systems improve the efficiency of
Q19: Organizations first implemented CRM to capture customer
Q20: The CRM portal helps to integrate all
Q21: Some of the current CRM vendors originally
Q22: At the beginning of a CRM implementation,
Q23: Improvements in the speed and security of
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