The low response rate of guest-comment cards can be improved by reducing the size of the questionnaire.
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Q49: The ADA is a federal law that
Q50: Among the early problems of the ADA,
Q51: Most visually handicapped persons read Braille.
Q52: The dollar costs of unresolved complaints can
Q53: Hotel managers complain more about the accuracy
Q55: Managers should distract complaining guests by handling
Q56: Quality control is maintained by several techniques,
Q57: Avoiding mistakes rather than correcting them is
Q58: Public areas, such as lobbies, are the
Q59: Good hotel managers resolve complaints without excessive
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