Managers should distract complaining guests by handling other business (telephone calls, computer messaging, etc.) while the complainant is talking.

Name: Managers should distract complaining guests by handling other business (telephone calls, computer messaging, etc.) while the complainant is talking.
Brand: Quizplus
Rating: 4.8 (33 reviews)

Question

Quizplus · Accepted Answer

Managers should give their full attention to complaining guests to understand their concerns fully and demonstrate that their issue is being taken seriously.

Managers Should Distract Complaining Guests by Handling Other Business (Telephone