The ADA is a federal law that followed and explained much of the original OSHA legislation.
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Q44: Hotel labor unions are strongest in the
Q45: Total quality management (TQM) is difficult to
Q46: Managing for quality adds "leadership"to the traditional
Q47: TQM never permits criticism of a bad
Q48: Customer relations management (CRM) begins with employment,
Q50: Among the early problems of the ADA,
Q51: Most visually handicapped persons read Braille.
Q52: The dollar costs of unresolved complaints can
Q53: Hotel managers complain more about the accuracy
Q54: The low response rate of guest-comment cards
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