Total quality management (TQM) is difficult to define and identify because both the lodging industry (the seller) and the guest (the buyer) are segmented into many parts.

Question

Quizplus · Accepted Answer

TQM is challenging to define and identify in the lodging industry because it encompasses a wide range of services and expectations that vary significantly among different segments of both sellers (hotels, motels, etc.) and buyers (guests with diverse needs and preferences). This segmentation makes it difficult to establish a one-size-fits-all definition or identification of TQM.

Total Quality Management (TQM) Is Difficult to Define and Identify