Question 1

__________ is the process of exchanging messages between a sender and a receiver.
A)channelling
B)communication
C)feedback
D)listening

Accepted Answer

Communication is the process through which messages are exchanged between a sender and a receiver, involving the transmission of information, ideas, emotions, skills, and knowledge.

Question 2

Listening, reading, speaking and writing are all types of
A)communication skills.
B)emotional barriers.
C)evaluation techniques.
D)nonverbal communication.

Accepted Answer

Listening, reading, speaking, and writing are all fundamental types of communication skills, encompassing both the reception and expression of information or ideas.

Question 3

Communication barriers are;
A)a receiver's response to a message.
B)avenues through which messages are delivered.
C)obstacles that interfere with the understanding of a message.
D)the circumstances under which communication takes place.

Accepted Answer

Communication barriers are defined as obstacles that interfere with the effective understanding, transmission, and reception of messages. These barriers can be physical, psychological, cultural, linguistic, or emotional, among others, and they hinder the flow of communication between the sender and the receiver.

Question 4

All of the following are examples of verbal communication EXCEPT:
A)email
B)listening
C)telephone calls
D)text messaging

Accepted Answer

Listening is an example of verbal communication feedback, but it is not a form of communication that involves speaking or writing words. It is rather a part of the communication process that involves receiving and understanding messages.

Question 5

Email is a growing channel of communication. However, what percent of emails received are misunderstood?
A)10%
B)25%
C)60%
D)85%

Accepted Answer

Studies and research indicate that a significant portion of emails, around 60%, can be misunderstood or misinterpreted by the recipient. This high rate of misunderstanding is attributed to the lack of non-verbal cues and tone in written communication.

Question 6

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.
A)systematic approach
B)organizational approach
C)direct approach
D)indirect approach

Accepted Answer

Organizations hiring large numbers of new employees annually need a systematic approach to manage and streamline the recruiting process efficiently.

Question 7

Screening stage, --- stage and final stage are the three stages of interview process.
A)collection
B)opportunity
C)selection
D)all of the above

Accepted Answer

The three stages of the interview process typically include the screening stage, selection stage, and final stage. The selection stage is where candidates are further evaluated and selected for the final interview.

Question 8

An effective oral presentation process follows _____ steps.
A)3
B)4
C)5
D)6

Accepted Answer

The answer of An effective oral presentation process follows _____...

Question 9

The keys to write a successful resume are:
A)too long, verbose descriptions and over confident tone
B)you" attitude, focus on your audience and think about prospective employer's need
C)none of the above
D)all of the above

Accepted Answer

The key to writing a successful resume is to adopt a "you" attitude, focusing on the audience (prospective employers) and their needs, rather than overly long descriptions or an overconfident tone.

Question 10

While giving an interview, be --- in your salary expectations.
A)modest
B)unrealistic
C)realistic
D)none of the above

Accepted Answer

Being realistic in your salary expectations is important during an interview to ensure that your demands align with the market and the employer's budget.

Question 11

The main objective of communication is
A)information and persuasion.
B)skill and personality development.
C)control and management.
D)need.

Accepted Answer

The main objective of communication is to share information and persuade others, facilitating understanding and influencing decisions.

Question 12

The downward communication flow from
A)a subordinate to a superior.
B)a subordinate to a subordinate.
C)a superior to a superior.
D)a superior to a subordinate.

Accepted Answer

Downward communication refers to the flow of information from higher levels of the organizational hierarchy (superiors) to lower levels (subordinates).

Question 13

______ channel of communication called the grapevine.
A)formal.
B)informal.
C)horizontal.
D)vertical.

Accepted Answer

The grapevine is an informal channel of communication, often based on rumors or social interactions, that operates within an organization outside of official or formal communication channels.

Question 14

Examples of oral communication____
A)letter.
B)e-mail.
C)telephone.
D)fax

Accepted Answer

Telephone communication is an example of oral communication because it involves speaking and listening to convey messages directly through voice.

Question 15

How to make audio-visual communication effective?
A)the pictures are colourful.
B)clearly written.
C)speak politely
D)silent

Accepted Answer

The pictures are colourful.

Question 16

Advantage of written communication
A)save time.
B)save money.
C)permanent reco

Accepted Answer

Written communication provides a permanent record of the messages exchanged, which can be useful for future reference or legal documentation. Saving time and money are not inherent advantages of written communication, as it can sometimes be more time-consuming and costly compared to other forms of communication.

Question 17

Written communication includes
A)reports & forms.
B)interviews.
C)film.
D)speaking.

Accepted Answer

Written communication specifically refers to the exchange of information through written documents. Reports and forms are examples of written documents used in various professional and academic settings. Interviews, film, and speaking, on the other hand, are forms of verbal or visual communication and do not fall under the category of written communication.

Question 18

Communication saves time in
A)internal communication.
B)interview.
C)oral communication.
D)schedule.

Accepted Answer

Oral communication is often faster than written communication, allowing for immediate feedback and clarification, thus saving time.

Question 19

The most important part of the letter is
A)the heading.
B)date
C)body of the letter.
D)post script.

Accepted Answer

The body of the letter is the most important part because it contains the actual message or content of the letter, explaining the purpose or reason for writing.

Question 20

Advantage of oral communication
A)permanent record.
B)legal document.
C)save time.
D)reaches slowly.

Accepted Answer

Oral communication saves time compared to written forms of communication, which require drafting, typing, and possibly mailing or otherwise distributing the document. Oral communication allows for immediate feedback and clarification, making it a quicker method of exchanging information.

Quiz 4: Communication: Types, Barriers, and Best Practices

__________ is the process of exchanging messages between a sender and a receiver.

Listening, reading, speaking and writing are all types of

Communication barriers are;

All of the following are examples of verbal communication EXCEPT:

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Screening stage, --- stage and final stage are the three stages of interview process.

An effective oral presentation process follows _____ steps.

The keys to write a successful resume are:

While giving an interview, be --- in your salary expectations.

The main objective of communication is

The downward communication flow from

______ channel of communication called the grapevine.

Examples of oral communication____

How to make audio-visual communication effective?

Advantage of written communication

Written communication includes

Communication saves time in

The most important part of the letter is

Advantage of oral communication