Question 1

Memo is derived from a Latin word which means :
A)a thing which must be remembered
B)a thing which must be memorized
C)a thing which must be written
D)a thing which must be communicated

Accepted Answer

The term "memo" is derived from the Latin word "memorandum," which means "a thing which must be remembered." This reflects the purpose of a memo, which is to serve as a reminder or to convey information that needs to be remembered.

Question 2

One characteristic of a memo is :
A)formal
B)tool for external communication
C)concise
D)pretentious

Accepted Answer

Memos are typically concise, focusing on delivering information clearly and briefly within an organization.

Question 3

All the following types of information can be posted on the intranet, except:
A)employee benefits
B)declared holidays
C)company policies
D)performance appraisals

Accepted Answer

Performance appraisals are typically considered confidential and are not posted on the intranet. They are usually communicated directly to the individual employees by their managers or HR departments.

Question 4

One advantage of the intranet is :
A)easy to develop and maintain
B)easy to get started
C)avoids information overload
D)will be readily used by all employees

Accepted Answer

An intranet can help avoid information overload by providing a centralized platform for employees to access relevant and organized information.

Question 5

One disadvantage of the intranet is :
A)large investment in time and money
B)encourages grapevine
C)is inferior to email
D)not suited for small organizations

Accepted Answer

Intranets require a significant investment in both time and money to develop, implement, and maintain. This includes costs for hardware, software, and training employees on how to use the new system effectively.

Question 6

All the following are principles of business letter writing, except:
A)consideration
B)directness
C)precision
D)ambiguity

Accepted Answer

Ambiguity is not a principle of business letter writing. Effective business communication requires clarity and specificity, not ambiguity, to ensure the message is understood as intended.

Question 7

Which of the following is not a compulsory part of a business letter?
A)salutation
B)close
C)attention line
D)body

Accepted Answer

The attention line is not a compulsory part of a business letter. It is optional and used to direct the letter to a specific person within an organization when the sender does not know the name of the recipient.

Question 8

A press release is better known today as :
A)public relations
B)publicity
C)news release
D)advertising

Accepted Answer

A press release is more accurately referred to as a news release, as it is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy.

Question 9

One advantage of a news release is :
A)unpaid form of communication
B)highly credible
C)can appear in all media
D)reaches more number of people

Accepted Answer

The answer of One advantage of a news release is...

Question 10

Which of the following does not describe a report?
A)orderly
B)subjective
C)helps decision making
D)helps in problem solving

Accepted Answer

Reports are typically objective, presenting facts and information without personal bias, which is why "subjective" does not describe a report.

Question 11

The quality of a report is determined mainly by:
A)the language of the report
B)the visual aspects
C)the length of the report
D)the accuracy of the data

Accepted Answer

The accuracy of the data is crucial in determining the quality of a report because it ensures the information presented is reliable and trustworthy, which is fundamental to the report's purpose and usefulness.

Question 12

A resume summarizes the following:
A)strengths and weaknesses
B)personality
C)education and experience
D)hobbies

Accepted Answer

A resume primarily summarizes a person's education and experience, which are key components that employers look at when considering candidates for a job.

Question 13

Which of the following is characteristic of a chronological resume?
A)appropriate for experienced candidates
B)mentions most recent job or qualification first
C)appropriate when education and experience are unrelated to the job applied for
D)not commonly used

Accepted Answer

A chronological resume lists work experience and education in reverse chronological order, starting with the most recent.

Question 14

The main purpose of a group discussion is to measure :
A)knowledge
B)personality
C)group communication skills
D)leadership skills

Accepted Answer

Group discussions are primarily conducted to assess an individual's ability to communicate effectively within a group, showcasing how well they can express their ideas, listen to others, and contribute to a collective discussion.

Question 15

The primary role of a moderator is to:
A)facilitate the smooth functioning of the gd
B)keep track of time
C)announce the gd topic
D)interfere during the gd

Accepted Answer

The primary role of a moderator is to facilitate the smooth functioning of the group discussion (gd) by guiding the conversation and ensuring that all participants have the opportunity to contribute.

Question 16

Arriving ahead of time for a meeting is an example of :
A)feedback
B)body language
C)non-verbal communication
D)verbal communication

Accepted Answer

Arriving ahead of time for a meeting is an example of non-verbal communication because it conveys a message about your punctuality, reliability, and respect for others' time without using words.

Question 17

The message sent is not always the same as the meaning attached to the message. This is because of the:
A)wrong sender
B)wrong medium
C)faulty message
D)inaccurate decoding

Accepted Answer

The meaning attached to a message can differ from what was sent due to inaccurate decoding, where the receiver interprets the message differently than intended.

Question 18

The term "cardiac orifice" is an example of:
A)words with multiple meanings
B)jargon
C)highly specific language
D)biased language

Accepted Answer

The term "cardiac orifice" is considered jargon because it is a specialized term used in the medical field to describe the opening of the esophagus into the stomach, and may not be widely understood outside of that context.

Question 19

Wrong decoding means:
A)badly worded message
B)message sent to wrong receiver
C)interpreted meaning is different from intended message
D)message sent by wrong sender

Accepted Answer

Wrong decoding refers to the situation where the interpreted meaning of a message is different from what the sender intended, indicating a miscommunication or misunderstanding in the communication process.

Question 20

If you are the Advertising Manager of a company, your peers would include:
A)market research manager
B)vice president marketing
C)marketing executive
D)vice president sales

Accepted Answer

The market research manager is a peer to the advertising manager as both roles typically operate at a similar level within the marketing department, focusing on different aspects of marketing. The vice presidents are higher-level positions, and the marketing executive is likely a subordinate.

Quiz 2: Business Communication and Language

Memo is derived from a Latin word which means :

One characteristic of a memo is :

All the following types of information can be posted on the intranet, except:

One advantage of the intranet is :

One disadvantage of the intranet is :

All the following are principles of business letter writing, except:

Which of the following is not a compulsory part of a business letter?

A press release is better known today as :

One advantage of a news release is :

Which of the following does not describe a report?

The quality of a report is determined mainly by:

A resume summarizes the following:

Which of the following is characteristic of a chronological resume?

The main purpose of a group discussion is to measure :

The primary role of a moderator is to:

Arriving ahead of time for a meeting is an example of :

The message sent is not always the same as the meaning attached to the message. This is because of the:

The term "cardiac orifice" is an example of:

Wrong decoding means:

If you are the Advertising Manager of a company, your peers would include: