Question 1

Communication starts with:
A)message
B)sender
C)channel
D)feedback

Accepted Answer

Communication begins with the sender, who is the person or entity that initiates the message. The sender has an idea, thought, or information they wish to convey to others.

Question 2

The two broad areas of communication are:
A)oral and written communication
B)verbal and written communication
C)verbal and non-verbal communication
D)oral and non-verbal communication

Accepted Answer

B

Question 3

Which of the following are examples of oral communication?
A)meetings, memos and presentations
B)meetings, memos and performance reviews
C)meetings, presentations and performance reviews
D)reports, presentations and performance reviews

Accepted Answer

Meetings, presentations, and performance reviews involve direct verbal interaction, making them examples of oral communication. Memos and reports are written forms of communication.

Question 4

Which of the following are examples of written communication?
A)letters and voicemail
B)reports and email
C)circulars and voicemail
D)presentations and email

Accepted Answer

The answer of Which of the following are examples of...

Question 5

All the following are external stakeholders of an organization, except:
A)media
B)government
C)suppliers
D)shareholders

Accepted Answer

Shareholders are considered internal stakeholders because they have a direct financial interest in the performance of the organization.

Question 6

Functional coordination is one important reason for communicating with:
A)superiors
B)peers
C)subordinates
D)employees' unions

Accepted Answer

Functional coordination often involves communicating with peers to ensure that different parts of an organization work together effectively.

Question 7

Communication with superiors involves:
A)problem solving
B)disciplinary matters
C)welfare aspects
D)public relations

Accepted Answer

The answer of Communication with superiors involves:
A)problem solving
B)disciplinary matters
C)welfare aspects
D)public...

Question 8

Listening has been identified as one of the "seven habits of highly effective people" by :
A)lundsteen
B)stephen covey
C)lee iacocca
D)tom peters

Accepted Answer

Stephen Covey is the author of "The 7 Habits of Highly Effective People," where he identifies listening as a crucial habit for effectiveness.

Question 9

The most basic type of listening is known as:
A)discriminative listening
B)comprehension listening
C)appreciative listening
D)evaluative listening

Accepted Answer

Discriminative listening is the most basic form of listening, where the listener distinguishes between different sounds, tones, and pitches. It is foundational to developing more advanced listening skills.

Question 10

Another name for dialogic listening is:
A)empathetic listening
B)therapeutic listening
C)relational listening
D)active listening

Accepted Answer

Dialogic listening is also known as relational listening, as it focuses on understanding and building relationships through dialogue.

Question 11

Readability is determined mainly by:
A)punctuation
B)length of words
C)active and passive voice
D)spelling

Accepted Answer

The answer of Readability is determined mainly by:
A)punctuation
B)length of words
C)active...

Question 12

One broad principle of general writing is :
A)write to express, not to impress
B)write to impress not to express
C)tone
D)emphasis and subordination

Accepted Answer

Writing to express, not to impress, is a fundamental principle in general writing. It emphasizes clarity and communication over the use of complex vocabulary or convoluted sentence structures that might confuse the reader.

Question 13

Writing style can be improved through use of :
A)jargon
B)slang
C)simple words
D)metaphors

Accepted Answer

Simple words are easier to understand and can help to improve writing style.

Question 14

All the following are advantages of oral communication, except :
A)control over receiver's attention
B)immediate feedback
C)personal quality
D)conveying complex information

Accepted Answer

Oral communication is less effective for conveying complex information due to potential misunderstandings and the lack of detailed review that written documents provide.

Question 15

Teleconferencing is not suitable for :
A)meetings
B)interviews
C)problem solving
D)keeping in touch with country offices

Accepted Answer

Teleconferencing may not be ideal for problem-solving as it often requires in-depth discussion, brainstorming, and collaboration that can be more effectively achieved in person.

Question 16

One advantage of telephone communication is :
A)good for problem solving
B)permits use of some non-verbal cues
C)conveying large amount of information
D)keeping a permanent record

Accepted Answer

Telephone communication permits the use of some non-verbal cues, such as tone of voice and pauses, which can help to convey emotions and intentions.

Question 17

Reading refers to which element of the communication process?
A)encoding
B)decoding
C)message
D)channel

Accepted Answer

Reading involves interpreting or decoding the symbols or text presented, which aligns with the definition of decoding in the communication process.

Question 18

Reading for information about what is happening within your organization is called :
A)reading for pleasure
B)reading for personal interest
C)reading for internal information
D)professional reading

Accepted Answer

Reading for information about what is happening within an organization is specifically referred to as reading for internal information. This involves staying informed about internal updates, policies, and news relevant to the organization.

Question 19

Reading may be described by all the following, except:
A)a passive process
B)a skill
C)an active process
D)thinking under the stimulus of the printed page

Accepted Answer

Reading is an active process because it requires engagement and interaction with the text, making choice A incorrect. It involves skills to decode and comprehend text, and it is a form of thinking stimulated by what is read.

Question 20

The most challenging type of meeting is :
A)task oriented meeting
B)information sharing meeting
C)progress meeting
D)problem solving meeting

Accepted Answer

Problem-solving meetings are generally considered the most challenging type of meeting because they require participants to identify issues, generate solutions, and make decisions, often under pressure and with differing opinions and interests.

Quiz 1: Communication and Correspondence: Types and Forms

Communication starts with:

The two broad areas of communication are:

Which of the following are examples of oral communication?

Which of the following are examples of written communication?

All the following are external stakeholders of an organization, except:

Functional coordination is one important reason for communicating with:

Communication with superiors involves:

Listening has been identified as one of the "seven habits of highly effective people" by :

The most basic type of listening is known as:

Another name for dialogic listening is:

Readability is determined mainly by:

One broad principle of general writing is :

Writing style can be improved through use of :

All the following are advantages of oral communication, except :

Teleconferencing is not suitable for :

One advantage of telephone communication is :

Reading refers to which element of the communication process?

Reading for information about what is happening within your organization is called :

Reading may be described by all the following, except:

The most challenging type of meeting is :