Question 1

An important function of -------- listening is to build a rapport with another person
A)Deep listening
B)False listening
C)Relationship listening
D)None of these.

Accepted Answer

Relationship listening focuses on building a connection with the speaker, which is essential for establishing rapport.

Question 2

Which of the following is not a component of attitude?
A)Affective
B)Cognitive
C)Openness
D)Intentional

Accepted Answer

Openness is not a component of attitude. Attitude is typically described as having three components: affective (emotions/feelings), cognitive (beliefs/thoughts), and behavioral (actions/intentions). Openness is more related to personality traits, such as in the Big Five personality traits, rather than a component of attitude.

Question 3

Communication meant for changing the attitude of others is known as----------- - communication.
A)Directive
B)Mass
C)Persuasive
D)All the above.

Accepted Answer

Persuasive communication is specifically designed to change the attitude or behavior of others through argument, reasoning, or appeal.

Question 4

Chronemics is also known as------- language.
A)Space
B)Time
C)Body
D)Eye

Accepted Answer

Chronemics is the study of how time affects communication. It is also known as time language, reflecting how individuals perceive, structure, and use time as a communication tool.

Question 5

---------- is the interpretation of sensory data so as to gather meaningful ideas.
A)Sensation
B)Retention
C)Perception
D)Cognition

Accepted Answer

Perception is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. Sensation refers to the process of sensing our environment through touch, taste, sight, sound, and smell. Retention involves keeping or maintaining information over time. Cognition encompasses all aspects of intellectual functions and processes such as attention, memory, judgment, reasoning, problem solving, and decision making.

Question 6

Transactional analysis (TA) was developed by:
A)Elton Mayo
B)Weber
C)Maslow
D)Eric Berne

Accepted Answer

Eric Berne is the psychiatrist who developed Transactional Analysis (TA) in the late 1950s as a theory of personality and a systematic psychotherapy for personal growth and personal change.

Question 7

------------ Means how our voice stress, pause, sigh etc.communicates.
A)Paralanguage
B)Body language
C)Gestures
D)Proxemics

Accepted Answer

Paralanguage refers to the non-verbal elements of communication used to modify meaning and convey emotion, such as voice stress, intonation, pitch, volume, and speed of speaking, as well as sounds like sighs and pauses.

Question 8

------------ tells how our body communicates.
A)Paralanguage
B)Kinesics
C)Chronemics
D)Proxemics

Accepted Answer

Kinesics is the study of body movements, gestures, and facial expressions as a form of non-verbal communication.

Question 9

--------- is talking to oneself in one's own mind such as soliloquies, asides in dramatic work etc.
A)Dialogue
B)Interpersonal communication
C)Intrapersonal communication
D)Unilateral communication.

Accepted Answer

Intrapersonal communication refers to the process of talking to oneself, which can include internal dialogues, soliloquies, and asides in dramatic works. It involves thinking, analyzing, and reflecting within one's own mind.

Question 10

--- -----is exchange of messages between two persons such as conversation, dialogue, interview etc.
A)Soliloquies
B)Interpersonal communication
C)Intrapersonal communication
D)Mass communication.

Accepted Answer

Interpersonal communication refers to the exchange of messages between two persons, which can include conversations, dialogues, interviews, etc. It involves direct, face-to-face communication or interaction between two people.

Question 11

Class room teaching and directors meeting are the examples of :
A)Mass communication
B)Intrapersonal communication
C)Group communication
D)All of these.

Accepted Answer

Classroom teaching and directors' meetings are examples of group communication, where information is exchanged within a group rather than between individuals or through mass media.

Question 12

Communication through news papers and television are known as:
A)Group communication
B)Interpersonal communication
C)Mass communication
D)None of these.

Accepted Answer

Communication through newspapers and television is categorized as mass communication because it involves disseminating information to a large, diverse audience simultaneously.

Question 13

In ----------speakers' choice of words unintentionally communicates something more than what the actual words state.
A)Unintended communication
B)Meta communication
C)Active communication
D)Fathom communication

Accepted Answer

Meta communication refers to the underlying messages or meanings that are conveyed beyond the literal words spoken, often unintentionally.

Question 14

---------- communication refers to the communication between a superior and a subordinate through scalar chain.
A)Wheel communication
B)Chain communication
C)Circular communication
D)Free flow communication.

Accepted Answer

Chain communication refers to the structured and hierarchical form of communication that flows from the top level of an organization to the bottom (and vice versa) through the scalar chain, which is a line of authority.

Question 15

In ------------ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.
A)Wheel communication
B)Chain communication
C)Circular communication
D)Free flow communication.

Accepted Answer

Wheel communication network is characterized by a central figure (the superior) through which all communication passes, effectively making the superior a hub and the subordinates the spokes.

Question 16

This communication takes place among the members of a group where every member of a group can communicate with the nearest two members.
A)Wheel communication
B)Chain communication
C)Circular communication
D)Free flow communication.

Accepted Answer

Circular communication is characterized by each member of a group being able to communicate with their nearest two members, forming a circle.

Question 17

In ---------- form of communication, a subordinate is permitted to communicate with the boss of his boss.
A)Wheel
B)Chain
C)Circular
D)Inverted "V"

Accepted Answer

In the Inverted "V" form of communication, a subordinate is allowed to communicate directly with the boss of his boss, bypassing the immediate supervisor. This structure aims to facilitate upward communication and ensure that higher-level managers are accessible.

Question 18

Any letter designed and directed to the exchange of information connected with trade and trade related activities is known as:
A)Business Report
B)Business enquiry
C)Business letter
D)Business memos

Accepted Answer

A business letter is a formal document often used for communication between companies, or between a company and its clients, stakeholders, or other external parties. It is specifically designed for the exchange of information related to business activities.

Question 19

Which of the following is not a type of business letter?
A)Business enquiry
B)Sales letter
C)Quotations
D)Reference letter.

Accepted Answer

A reference letter is not categorized as a type of business letter. It is a personal endorsement of a person's skills and abilities, often used for employment or academic applications, rather than a document used in the direct conduct of business like the other options listed.

Question 20

Which of the following is/are business letters?
A)Refusal letter
B)Customer relation letter
C)Order status letter
D)All of these.

Accepted Answer

All of these options are types of business letters. Refusal letters are used to inform someone of a rejection, customer relation letters are used to communicate with customers, and order status letters provide updates on the status of an order.

Quiz 6: Types and Forms of Communication

An important function of -------- listening is to build a rapport with another person

Which of the following is not a component of attitude?

Communication meant for changing the attitude of others is known as----------- - communication.

Chronemics is also known as------- language.

---------- is the interpretation of sensory data so as to gather meaningful ideas.

Transactional analysis (TA) was developed by:

------------ Means how our voice stress, pause, sigh etc.communicates.

------------ tells how our body communicates.

--------- is talking to oneself in one's own mind such as soliloquies, asides in dramatic work etc.

--- -----is exchange of messages between two persons such as conversation, dialogue, interview etc.

Class room teaching and directors meeting are the examples of :

Communication through news papers and television are known as:

In ----------speakers' choice of words unintentionally communicates something more than what the actual words state.

---------- communication refers to the communication between a superior and a subordinate through scalar chain.

In ------------ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.

This communication takes place among the members of a group where every member of a group can communicate with the nearest two members.

In ---------- form of communication, a subordinate is permitted to communicate with the boss of his boss.

Any letter designed and directed to the exchange of information connected with trade and trade related activities is known as:

Which of the following is not a type of business letter?

Which of the following is/are business letters?