Kaplan & Norton suggested that the number of high level performance measures that managers should include in their Balanced Scorecard should be:
A) Four
B) 12-16
C) Hundreds
D) No number specified.

Question

Quizplus · Accepted Answer

Kaplan & Norton, the creators of the Balanced Scorecard, suggest including 12-16 high level performance measures. This number is considered manageable and allows for a comprehensive view of the organization's performance across different perspectives without overwhelming managers.

Kaplan & Norton Suggested That the Number of High Level