Which of the following can speed up service episodes by predicting what will be needed using recognized patterns?
A) service blueprinting
B) robotic process automation
C) machine learning
D) intelligent process automation

Question

Quizplus · Accepted Answer

Machine learning uses recognized patterns to make predictions which can speed up service episodes. Service blueprinting is a tool used to document and analyze the steps involved in delivering a service, but it does not involve predicting what will be needed. Robotic process automation (B) and intelligent process automation (D) both involve automating tasks through software, but they do not necessarily involve predicting what will be needed for service episodes.

Which of the Following Can Speed Up Service Episodes by Predicting