Question 1

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

Accepted Answer

Manny's ability to focus on his patient and not let external distractions affect his listening skills is a characteristic of an effective listener.

Question 2

Mustafa said to his mom, "I'll be home by dinner time." His mom said, "You'll be home by 6 o'clock? I'll see you then." Rephrasing Mustafa's message is known as paraphrasing.

Accepted Answer

Paraphrasing is the act of restating someone's message in different words while retaining its essence. In this case, Mustafa's mom restated his message in her own words to confirm the time he would be home.

Question 3

Lawn mowers, rain, and crying babies are all examples of internal noise.

Accepted Answer

Lawn mowers and rain are examples of external noise, while crying babies can be considered as both internal and external noise depending on the context.

Question 4

Noise that interferes with our ability to listen has to be intentional.

Accepted Answer

Noise that interferes with our ability to listen can be intentional or unintentional, such as construction noise or a loud party happening nearby.

Question 5

Hearing and listening are NOT the same thing.

Accepted Answer

Hearing refers to the physical ability to receive sound waves through the ears, while listening is a more active process that involves paying attention and interpreting the meaning behind the sound.

Question 6

Match the word or phrase with its meaning.
-Active listening
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Active listening is listening with a sense of purpose.

Answer: B
 Our own thoughts or feelings that prevent us from listening is known as internal noise.

Answer: C
 Processing the meaning of a message is often referred to as decoding.

Answer: D
 Sounds or visual stimuli that draw our attention away from an intended message are known as external noise.

Answer: E
 Evaluating the speaker's message or intent is a form of critical listening.

Answer: A
 Focusing on the content of the message in order to gain knowledge is known as informational listening.

Answer: G
 Highly specialized words used and understood by specific groups of people are known as jargon.

Answer: H
 When the sender is only partly involved in the message, it is known as a one-sided conversation.

Answer: I
 Requesting additional information to help understand the message is known as seeking clarification.

Answer: J
 Clarifying the message and offering an alternative perception is known as reflective listening.

Answer: K
 Restating another person's message in our own words is known as paraphrasing.

Question 7

Match the word or phrase with its meaning.
-Critical listening
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Critical listening involves evaluating the speaker's message or intent, which aligns with choice E.

Question 8

Match the word or phrase with its meaning.
-External noise
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

External noise refers to sounds or visual stimuli that draw our attention away from an intended message.

Answer: B
 Internal noise refers to our own thoughts or feelings that prevent us from listening.

Answer: C
 Active listening involves processing the meaning of a message.

Answer: A
 Listening for knowledge involves focusing on the content of the message in order to gain knowledge.

Answer: E
 Critical listening involves evaluating the speaker's message or intent.

Answer: F
 Purposeful listening involves listening with a sense of purpose.

Answer: G
 Jargon refers to highly specialized words used and understood by specific groups of people.

Answer: H
 Sender only partly involved in message refers to when the sender is not fully focused or invested in the message they are sending.

Answer: I
 Clarification involves requesting additional information to help understand the message.

Answer: J
 Paraphrasing involves restating another person's message in our own words.

Question 9

Match the word or phrase with its meaning.
-Questioning
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

E,J,KQuestioning involves requesting additional information to help understand the message (I). It also includes evaluating the speaker's message or intent (E), clarifying the message and offering an alternative perception (J), and restating another person's message in our own words to ensure understanding (K).

Question 10

Match the word or phrase with its meaning.
-Internal noise
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Internal noise is our own thoughts or feelings that prevent us from listening.

Answer: D
 External noise refers to sounds or visual stimuli that draw our attention away from an intended message.

Answer: C
 Processing the meaning of a message involves understanding and interpreting the message's content.

Answer: H
 The sender only being partly involved in the message refers to a lack of feedback or engagement from the sender during communication.

Answer: F
 Listening with a sense of purpose involves actively focusing on the speaker's message in order to gain knowledge or understanding.

Answer: G
 Jargon refers to highly specialized words used and understood by specific groups of people.

Answer: I
 Requesting additional information helps us better understand a message and its intent.

Answer: J
 Clarifying a message and offering an alternative perception helps to ensure that both parties share the same understanding of the message.

Answer: K
 Restating another person's message in our own words, or paraphrasing, is a helpful tool for confirming understanding and ensuring effective communication.

Question 11

Match the word or phrase with its meaning.
-Informational listening
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Informational listening involves focusing on the content of the message in order to gain knowledge.

Answer: B
 Internal distractions are our own thoughts or feelings that prevent us from listening.

Answer: C
 Comprehension is the process of understanding or processing the meaning of a message.

Answer: D
 External distractions are sounds or visual stimuli that draw our attention away from an intended message.

Answer: E
 Critical listening involves evaluating the speaker's message or intent.

Answer: F
 Purposeful listening involves listening with a sense of purpose.

Answer: G
 Jargon refers to highly specialized words used and understood by specific groups of people.

Answer: H
 The term "noise" refers to any interference that affects the clarity or accuracy of a message, even if the sender is only partly involved in the message.

Answer: I
 Seeking clarification involves requesting additional information to help understand the message.

Answer: J
 Reflecting involves clarifying the message and offering an alternative perception.

Answer: K
 Paraphrasing involves restating another person's message in our own words.

Question 12

Match the word or phrase with its meaning.
-Paraphrasing
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Paraphrasing means restating another person's message in our own words.

Answer: B
 Distractions are sounds or visual stimuli that draw our attention away from an intended message.

Answer: C
 Processing the meaning of a message is the act of comprehending the message.

Answer: D
 Distractions are sounds or visual stimuli that draw our attention away from an intended message.

Answer: E
 Evaluating the speaker's message or intent is the act of analyzing the message.

Answer: F
 Active listening is listening with a sense of purpose.

Answer: G
 Jargon are highly specialized words used and understood by specific groups of people.

Answer: H
 Noise refers to the sender only partly involved in message.

Answer: I
 Seeking clarification is requesting additional information to help understand the message.

Answer: J
 Reflecting is clarifying the message and offering an alternative perception.

Question 13

Match the word or phrase with its meaning.
-Jargon
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Jargon refers to highly specialized words used and understood by specific groups of people.

Answer: B 
 Psychological noise refers to our own thoughts or feelings that prevent us from listening.

Answer: C 
 Processing the meaning of a message refers to understanding the message.

Answer: D 
 External noise refers to sounds or visual stimuli that draw our attention away from an intended message.

Answer: E 
 Evaluating the speaker's message or intent refers to critically thinking about or analyzing the message.

Answer: F 
 Listening with a sense of purpose refers to actively listening to a message to gain knowledge or achieve a specific goal.

Answer: H 
 Passive listening refers to the sender only partly involved in the message.

Answer: I 
 Requesting additional information to help understand the message refers to asking for clarification or additional details.

Answer: J 
 Clarifying the message and offering an alternative perception refers to paraphrasing or summarizing the message to ensure understanding and offering a different perspective.

Answer: K 
 Restating another person's message in our own words refers to paraphrasing or summarizing the message to ensure understanding.

Question 14

Match the word or phrase with its meaning.
-Interpreting
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

The answer of Match the word or phrase with its...

Question 15

Match the word or phrase with its meaning.
-Passive listening
A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Accepted Answer

Passive listening involves the sender being only partly involved in the message, indicating a lack of full engagement or active participation in the communication process.

Question 16

Define empathetic listening. Define critical listening. What is the difference between these two types of listening?

Accepted Answer

The answer of Define empathetic listening. Define critical listening. What...

Question 17

What is the difference between hearing and listening? Give an example of each.

Accepted Answer

The answer of What is the difference between hearing and...

Question 18

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

Accepted Answer

The answer of Explain the differences between external and internal...

Question 19

Define questioning, paraphrasing, and interpreting. How are they similar? Different? Explain how questioning, paraphrasing, and interpreting improve our responsive listening skills.

Accepted Answer

The answer of Define questioning, paraphrasing, and interpreting. How are...

Question 20

Remembering is an essential part of active listening. Note taking can help with that process. Identify the guidelines for effective note taking and discuss them.

Accepted Answer

The answer of Remembering is an essential part of active...

Quiz 3: Listening

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

Mustafa said to his mom, "I'll be home by dinner time." His mom said, "You'll be home by 6 o'clock? I'll see you then." Rephrasing Mustafa's message is known as paraphrasing.

Lawn mowers, rain, and crying babies are all examples of internal noise.

Noise that interferes with our ability to listen has to be intentional.

Hearing and listening are NOT the same thing.

Match the word or phrase with its meaning. -Active listening

Match the word or phrase with its meaning. -Critical listening

Match the word or phrase with its meaning. -External noise

Match the word or phrase with its meaning. -Questioning

Match the word or phrase with its meaning. -Internal noise

Match the word or phrase with its meaning. -Informational listening

Match the word or phrase with its meaning. -Paraphrasing

Match the word or phrase with its meaning. -Jargon

Match the word or phrase with its meaning. -Interpreting

Match the word or phrase with its meaning. -Passive listening

Define empathetic listening. Define critical listening. What is the difference between these two types of listening?

What is the difference between hearing and listening? Give an example of each.

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

Define questioning, paraphrasing, and interpreting. How are they similar? Different? Explain how questioning, paraphrasing, and interpreting improve our responsive listening skills.

Remembering is an essential part of active listening. Note taking can help with that process. Identify the guidelines for effective note taking and discuss them.