Question 1

Which of the following is an example of a directly aggressive message?

Accepted Answer

Choice C is directly aggressive because it is a threat of physical harm. The other choices express feelings or opinions without aggression.

Question 2

What can you do to protect yourself from an abusive partner?

Accepted Answer

Agreeing on code words with trusted people can help you communicate to them when you are in danger without alerting the abusive partner. Closing off contact and communication with people you trust (Option A) is not a good option as you need help and support. Writing a personal letter to the abuser (Option B) is not recommended as it might trigger more abuse. Telling the abuser to stop (Option D) might not work as they might become more violent or abusive.

Question 3

During which step of an assertive message do you engage in perception checking?

Accepted Answer

Perception checking is the process of verifying our understanding of someone else's behavior. This step involves describing our interpretation of the behavior and asking the other person if our understanding is accurate.

Question 4

"You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical." This is an example of which step of an assertive message?

Accepted Answer

This statement is a behavioral description because it describes the other person's behavior.

Question 5

"When I lend you money and you don't pay me back, it makes my blood boil" is a statement that asserts ____________.

Accepted Answer

The statement expresses the speaker's strong emotional response to someone not paying them back, indicating a feeling of anger or frustration.

Question 6

If you were to tell someone that you no longer plan on covering for him or her at work, you would be making a(n) ____________ statement.

Accepted Answer

An intention statement is a declaration of one's plans or what one intends to do, in this case, no longer covering for someone at work.

Question 7

If Marco says to Darma, "I'm angry because you didn't tell me about the annual report deadline. Now my boss is irritated with me for turning it in late." Which part of Marco's statement illustrates the consequence statement?

Accepted Answer

The consequence statement is "Now my boss is irritated with me for turning it in late," which is option C. This part of the statement explains the negative result that came from Darma not telling Marco about the deadline.

Question 8

An interactive communication process designed to help people reach agreement when one person wants something from another is called

Accepted Answer

Negotiation is the process of communicating with the aim of reaching an agreement between parties who have different objectives or requirements. It is often used to resolve conflicts or to make deals in business or politics. It is a collaborative process where each party tries to find common ground and come to a mutually beneficial agreement. The other options, win-lose, problem-solving, and conflict mediation, may be elements within a negotiation but do not fully encompass the process of negotiation itself.

Question 9

Maura wants to visit family for the holidays, but Ruth wants to take a vacation. They decide to spend three days with family and three days on vacation. This decision is which form of conflict management?

Accepted Answer

The best choice is compromise, as both Maura and Ruth are able to get part of what they want. They come to a mutually beneficial decision to split their time between visiting family and taking a vacation.

Question 10

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

Accepted Answer

This scenario is an example of a lose-lose situation because neither child gets what they want—the toy is broken, so neither can play with it.

Question 11

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

Accepted Answer

Fisher and Ury recommend that participants focus on their interests rather than their positions. This means understanding the underlying needs, concerns, and motivations of each party, rather than just stating their desired outcome. Focusing on interests can lead to creative solutions that satisfy both parties, while focusing on positions can result in a win-lose scenario.

Question 12

What should you do first in win-win problem solving?

Accepted Answer

The first step in win-win problem solving is to identify your problem and unmet needs. This will help you clarify your own position before considering your partner's needs and finding a mutually beneficial solution.

Question 13

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

Accepted Answer

Following up on the solution is important to ensure that the agreed-upon solution is actually implemented and that it is effective in addressing the conflict. While identifying and defining the conflict, evaluating alternative solutions and picking a solution together are all important steps in the win-win problem-solving process, following up on the solution is the crucial final step to ensure success.

Question 14

Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

Accepted Answer

This question specifically refers to physical arousal during disagreements, implying a physiological response. Biology plays a significant role in determining how the body responds to stress and conflict, including the increase in heart rate and blood pressure experienced by males in disagreements. Cultural and behavioral factors like aggressiveness and assertiveness may also impact how individuals approach disagreements and conflicts, but they do not directly affect the physical response of the body.

Question 15

In Western cultures, women have typically been socialized to be ____________ and men to be ____________.

Accepted Answer

Women have traditionally been expected to prioritize the needs and preferences of others over their own, leading to a socialization towards accommodating behaviors. Men have been encouraged to assert their dominance and compete with others as a way of displaying their strength and capabilities.

Question 16

When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?

Accepted Answer

Jackie is facing a double standard where her assertiveness is judged harshly simply because she is a woman, creating a dilemma where she must choose between being respected and getting a promotion.

Question 17

Which of the following statements is true about gender and relational communication online?

Accepted Answer

Research has shown that gender differences in communication styles persist in online communication, as they do in face-to-face communication. For example, women tend to use more emoticons and express more emotion in online communication, while men tend to use more assertive language and focus on informational content.

Question 18

While on vacation last summer, Americans Josh and Malia observed a number of people who seemed to be arguing in public. Which country were they likely visiting?

Accepted Answer

Italy is known for its passionate and expressive culture, which includes lively discussions and arguments. It is common to see people having animated conversations on the streets, in cafes, or in public places.

Question 19

Low context cultures typically value which type of communication most?

Accepted Answer

Low context cultures rely on direct communication as it is seen as necessary for clarity and efficiency in getting a message across. Indirect communication, aggressive communication, or mediated communication may create confusion or misunderstandings in low context cultures.

Question 20

In what way is the U.S. culture remarkably similar to Asian cultures?

Accepted Answer

The answer of In what way is the U.S. culture...

Quiz 9: Communicating in Groups and Teams