An effective indirect opening for a negative message would be:
A) Your résumé clearly shows why you are interested in becoming a management trainee with our company.
B) In reply to your application for the management position I am sorry to say that we cannot use you.
C) I'm sorry to say I have some bad news.
D) We have no openings at this time.

Question

Quizplus · Accepted Answer

The most effective indirect opening for a negative message is to start with a positive statement or praise before delivering the bad news. In this case, "Your résumé clearly shows why you are interested in becoming a management trainee with our company" is a positive statement that sets a good tone before delivering the negative message.

An Effective Indirect Opening for a Negative Message Would Be