When you deliver negative messages, you
A) should always begin with a buffer.
B) should not include reasons for the decision or information.
C) can expect your audience to be offended.
D) should use language that conveys respect.

Question

Quizplus · Accepted Answer

When delivering negative messages, it is important to use language that conveys respect towards the recipient. While providing a buffer can be helpful in some situations, it is not always necessary or appropriate. Additionally, providing reasons or information for the decision can help the recipient understand and accept the message, as long as it is done in a respectful manner. However, it is true that the recipient may still feel offended despite the delivery approach.

When You Deliver Negative Messages, You