If you choose to apologize in a negative message, you should
A) always demonstrate sincerity, but never accept blame.
B) imply that not all of the blame lies with you or your company.
C) be sincere and make it a true apology.
D) phrase the apology in a conditional manner ("If I have offended anyone ...").

Question

Quizplus · Accepted Answer

The best choice is to be sincere and make it a true apology. It is important to take responsibility for any mistakes and show empathy towards the recipient of the message. Implying that not all of the blame lies with you or your company or using conditional language can come across as insincere and diminish the effectiveness of the apology.

If You Choose to Apologize in a Negative Message, You