In service, time is not an important dimension in measuring quality, because speed and reliability of response are not measurable and quantifiable.
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Q9: The contribution of the physical aspect of
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Q11: Often customers do not engage in contact
Q13: Where possible, make the 'intangible' nature of
Q14: The service image includes both the physical
Q15: The major change in the input-output model
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Q17: Services tend to be all of the
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