Question 1

Order entry is usually found in the accounting functional systems.

Accepted Answer

False

Question 2

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

Accepted Answer

Supplier relationship management (SRM) is indeed a business process used for managing all interactions with suppliers by an organization. It is aimed at improving the organization's overall performance and ensuring supplier satisfaction.

Question 3

Independent, isolated systems are good for making businesses more efficient today.

Accepted Answer

Independent, isolated systems limit collaboration and can hinder innovation and growth in a business. Today, businesses need to embrace interconnectedness and openness to stay competitive and efficient.

Question 4

Enterprise application integration uses an interface to access the individual functional databases.

Accepted Answer

Enterprise application integration commonly uses an interface, such as an application programming interface (API), to connect and access individual functional databases. This allows for the integration of various software and applications used by an organization.

Question 5

Most organizations today have a mixture of functional and integrated systems.

Accepted Answer

Most organizations have a mixture of specialized functional systems (e.g. for finance, HR, inventory management) and integrated systems that connect and share data between different functional areas.

Question 6

Functional systems often lead to disjointed processes and increased expenses.

Accepted Answer

Functional systems are designed to divide tasks according to their specific functions. However, this can lead to disjointed processes as different parts of the organization may have their own procedures and ways of doing things. Additionally, maintaining separate functional systems can increase expenses as each system may require its own set of resources and personnel to manage.

Question 7

Only commercial companies can benefit competitively by using information systems.

Accepted Answer

Both commercial companies and non-profit organizations can benefit competitively by using information systems.

Question 8

With functional silos, management must query separate functional systems and integrate the data manually.

Accepted Answer

Functional silos refer to separate departments or divisions within an organization that operate independently of each other. With this setup, management must query separate functional systems and integrate the data manually, which can be time-consuming and prone to errors.

Question 9

Enterprise resource planning software uses one database to connect the functional areas.

Accepted Answer

Enterprise resource planning software integrates various functional areas of an organization and uses a unified database to store and manage data. This allows for greater visibility, efficiency, and collaboration across the organization.

Question 10

Cross-functional systems facilitate work of a single department or business function.

Accepted Answer

Cross-functional systems involve multiple departments or business functions working together towards a common goal or objective.

Question 11

A general ledger application would be an example of a process-based system.

Accepted Answer

The answer of A general ledger application would be an...

Question 12

Customer service is typically part of the marketing and sales function.

Accepted Answer

Customer service is a separate and distinct function from marketing and sales. While all three areas may work together to support overall business goals, customer service's primary focus is on post-sale support and satisfaction, while marketing and sales are more involved in generating demand and closing new business.

Question 13

One way to gain competitive advantage using information systems is through business processes.

Accepted Answer

Information systems can be used to improve and optimize business processes, which can lead to increased efficiency, reduced costs, and improved customer satisfaction. This in turn can provide a competitive advantage.

Question 14

The operations function handles order entry and inventory management.

Accepted Answer

The operations function is responsible for various tasks, including order entry and inventory management.

Question 15

Customer relationship management (CRM) is an example of a cross-functional system.

Accepted Answer

CRM involves various departments and functions within a company such as sales, marketing, customer service, and finance, and helps to integrate their activities and data to manage customer interactions and relationships more efficiently.

Question 16

ERP systems integrate sales, orders, inventory, manufacturing, customer service, human resources, and accounting.

Accepted Answer

ERP systems are designed to integrate various business functions, including sales, orders, inventory, manufacturing, customer service, human resources, and accounting, in a single system. This leads to improved efficiency, cost savings, and better decision-making for businesses.

Question 17

Functional silos are designed to work independently of one another.

Accepted Answer

Functional silos are organizational structures that group employees based on their specialized skills or expertise. These departments or units are designed to work independently of one another and focus on their specific tasks or functions, rather than on the organization's overall goals or objectives. This can create barriers to communication, collaboration, and innovation, which can hinder the organization's performance and effectiveness.

Question 18

In the past 10 years, all companies have entirely switched from functional systems to fully integrated or cross-functional systems.

Accepted Answer

Not all companies have switched to fully integrated or cross-functional systems in the past 10 years; many still use a mix of systems or have not transitioned due to cost, complexity, or specific business needs.

Question 19

With functional systems, one of the biggest problems is duplicated data.

Accepted Answer

Duplicated data can cause inconsistencies and errors in the system, as well as increased maintenance and storage costs.

Question 20

Using MIS, one way to gain competitive advantage is to enhance the product or service by applying technological change.

Accepted Answer

By applying technological change, organizations can improve the product or service, making it more efficient, effective, and attractive to customers. This can provide a competitive advantage by offering a superior product or service compared to competitors. Furthermore, technology can also improve the internal operations of the organization, leading to cost savings, increased productivity, and better decision-making. All of these factors can contribute to gaining a competitive advantage in the marketplace.

Quiz 11: Competitive Advantage and Business Processes