Sally, a salesperson in a supermarket, appreciates and values the management for giving her additional incentives when a customer gives her a positive feedback for her services.Which of the following components of the expectancy theory is illustrated by Sally's appreciation of the management's actions?
A) Punishment
B) Valence
C) Expectancy
D) Instrumentality
E) Extinction

Question

Quizplus · Accepted Answer

Valence refers to the attractiveness or desirability of an outcome. In this case, Sally values the additional incentives given by the management, which makes the outcome (positive feedback from customers) more attractive to her.

Sally, a Salesperson in a Supermarket, Appreciates and Values the Management