Question 1

A TRADITIONAL/CLASSICAL manager believes that managers should call their employees by first names and joke and laugh with them.

Accepted Answer

A traditional/classical manager believes in maintaining a formal and professional relationship with their employees. They usually address their employees by their last names and maintain a certain level of decorum in their interactions. Joking and laughing with employees may not be commonly practiced by traditional/classical managers.

Question 2

Which organization model was developed from the concept that tender loving care by supervisors and upper management would lead to greater productivity?

Accepted Answer

The concept of tender loving care leading to greater productivity is the foundation of the Human Relations organization model. This model emphasized the importance of employee well-being and motivation in achieving organizational goals.

Question 3

In a 1993 study,Goldhaber found that information about personal job-related matters (e.g.,how to do my job,my pay and benefits,etc.)will create job SATISFACTION.

Accepted Answer

False

Question 4

A glut on the natural gas market,the unusually warm winter of 2011-12,and the economic downturn of 2008 all contributed to an INCREASE in natural gas prices,which caused Chesapeake Energy Corporation's share prices to drop 70%.

Accepted Answer

A glut on the natural gas market, unusually warm winter of 2011-12, and the economic downturn of 2008 all contributed to LOWER natural gas prices, which caused Chesapeake Energy Corporation's share prices to drop 70%.

Question 5

A HUMAN RELATIONS manager might say the following: "Always remember to let employees know who is boss."

Accepted Answer

This statement is not a recommended practice in human relations. Instead, it is important to establish open communication and collaboration with employees, and avoid authoritarian or command-and-control management styles.

Question 6

Which of the following statements is most likely to express the opinions of the Traditional/Classical model

Accepted Answer

The Traditional/Classical model is known for its emphasis on strict control and management of employees. Therefore, the statement "Employees are basically lazy and will goof off if you let them" aligns with this viewpoint. The other statements express more modern and less authoritarian perspectives on organizational management.

Question 7

The number of employees a manager can effectively supervise is called

Accepted Answer

The number of employees a manager can effectively supervise is referred to as the span of control.

Question 8

The SYSTEM/CONTINGENCY model is biased in favor of management.

Accepted Answer

The SYSTEM/CONTINGENCY model is designed to be a neutral framework that considers various factors and contexts, rather than favoring any particular group such as management.

Question 9

Which of the following statements is most likely to express the opinions of the Human Resources manager?

Accepted Answer

The answer of Which of the following statements is most...

Question 10

According to Wagner and Hollenbeck,DIRECT SUPERVISION involves horizontal communication between peers who meet face-to-face (or in some cases by Internet)to make work related decisions.

Accepted Answer

Direct supervision involves communication between a supervisor and subordinates, not peers.

Question 11

With the rapid changes occurring in the job market due to technology,globalization,outsourcing,financial downturn,and even fraud,although most people will go through changes,they will probably only work for ONE company for the majority of their career.

Accepted Answer

The statement is incorrect. According to a report by the Bureau of Labor Statistics, the average worker will hold around 12 different jobs over the course of their career, with younger generations experiencing even more job changes. With the aforementioned factors affecting the job market, it is becoming increasingly common for individuals to change jobs and even careers multiple times throughout their lifetime.

Question 12

Which application of the Human Resources model consists of a group of employees who meet regularly to solve problems affecting their work area?

Accepted Answer

Quality Circle is an application of the human resources model that consists of a group of employees who meet regularly to solve problems affecting their work area. They work together to come up with solutions and suggestions for improvements in the workplace.

Question 13

A SYSTEMS/CONTINGENCY manager might say the following: "Regardless of what other managers may say,there is no single best way to manage--any model could be successful."

Accepted Answer

As a systems/contingency manager, the focus is on finding the most effective approach for a particular situation or problem. This means that there is no one-size-fits-all solution, and any management model could potentially be successful depending on the specific circumstances.

Question 14

Fayol's bridge refers to

Accepted Answer

Fayol's bridge refers to horizontal communication, which allows direct communication between employees or departments at the same hierarchical level, bypassing the traditional chain of command.

Question 15

Scientific managers wanted to improve organizations from "THE TOP DOWN."

Accepted Answer

The answer of Scientific managers wanted to improve organizations from...

Question 16

A current application of the human resources model is the QUALITY CIRCLE.

Accepted Answer

Quality circle is a current application of the human resources model, which emphasizes the active participation of employees in problem-solving and decision-making processes, thus increasing their job satisfaction and motivation. The concept of quality circles emerged in Japan in the 1960s and has since been widely adopted in many organizations worldwide.

Question 17

Theory Z is one of the newest applications of the CONTINGENCY MODEL.

Accepted Answer

Theory Z is a management theory that was developed by William Ouchi in the 1980s. It is based on the idea that organizations should be managed in a way that takes into account the cultural context of the employees. Theory Z is one of the newest applications of the contingency model, which is a theory that states that there is no one best way to manage an organization. Instead, the best way to manage an organization depends on the specific circumstances of the organization.

Question 18

In an open organization,"BOUNDARY SPANNERS" are people who maintain communication with those outside the organization.

Accepted Answer

Boundary spanners are individuals who establish connections and maintain communication both inside and outside the organization. They act as a bridge between the organization and its external environment, which includes customers, suppliers, stakeholders, and competitors. Boundary spanners play a critical role in a open organization because they enable the organization to identify and respond to changes in the external environment in a timely and effective manner.

Question 19

THEORY X assumes that people are naturally lazy.

Accepted Answer

Theory X, proposed by Douglas McGregor, assumes that people are naturally lazy, need to be coerced or threatened with punishment to work, and lack ambition and creativity.

Question 20

Which theory recommends that all communication be put in written form?

Accepted Answer

Bureaucratic management theory recommends that all communication be put in written form to avoid misunderstandings and to have a record of all transactions.

Quiz 2: Communication in the Workplace