Question 1

Which of the following channels can carry only one of the basic communication codes?

Accepted Answer

A

Question 2

Supervisors who encourage their employees to give FEEDBACK find that it improves the accuracy and productivity of both individuals and groups.

Accepted Answer

Encouraging feedback from employees can lead to better communication, identification of areas needing improvement, and increased motivation and engagement, ultimately resulting in improved accuracy and productivity for individuals and groups.

Question 3

INTERNAL NOISE refers to distractions such as the speaker's poor grammar,phones ringing,and papers being shuffled.

Accepted Answer

Internal noise refers to psychological factors within a person that affect communication, such as thoughts or emotions, not external distractions like poor grammar or environmental sounds.

Question 4

Paralanguage refers to the vocal elements that go along with spoken language,including voice,pitch,rate,volume,and FACIAL EXPRESSIONS.

Accepted Answer

Paralanguage refers to the vocal elements like pitch, rate, and volume, but it does not include facial expressions, which are part of non-verbal communication.

Question 5

After asking a question,it is a good idea to wait a full TEN seconds before rephrasing the question or giving the answer.

Accepted Answer

Waiting for ten seconds allows the person or group time to fully process the question and come up with an answer, without feeling rushed or pressured. This can lead to better understanding and more thoughtful responses.

Question 6

NONVERBAL CUES include spoken or written words used to communicate thoughts and emotion.

Accepted Answer

Nonverbal cues do not include spoken or written words, as they are specifically related to body language, facial expressions, gestures, and tone of voice.

Question 7

Of the three basic communication codes,the least important in conveying meaning is (are)

Accepted Answer

Language is not the least important in conveying meaning as it is the basis of verbal communication and the primary means for transmitting complex ideas and information. Nonverbal and paralanguage codes also play an important role in communication by providing context, emphasis, and emotional cues, but they are not as essential as language in conveying meaning.

Question 8

"Anything that interferes with communication and distorts or blocks the message" is called ENVIRONMENT.

Accepted Answer

The statement is incorrect. The correct term for "Anything that interferes with communication and distorts or blocks the message" is "communication barrier" or "communication obstacle" and not "environment".

Question 9

Every communicator should remember that

Accepted Answer

This statement emphasizes the importance of ensuring that the intended message is received and understood, rather than simply transmitting information. It highlights the need for effective communication, which involves not only sending a message but also verifying that it has been received and correctly interpreted. Option A is not accurate, as it is virtually impossible to achieve 100% communication due to various factors such as noise, distractions, and individual differences. Option B is incorrect since flexible language is often more effective in conveying a message, depending on the situation. Option D is not entirely true as the grapevine may sometimes transmit accurate information.

Question 10

Facebook provides its users with freedom to change the appearance of their profile page,thus making each users page unique.

Accepted Answer

Facebook does not allow users to change the overall appearance or layout of their profile pages; users can only customize certain elements like profile pictures and cover photos.

Question 11

When attempting to determine meaning,adults rely more heavily on the LANGUAGE code.

Accepted Answer

The answer of When attempting to determine meaning,adults rely more...

Question 12

ENCODING is the process of trying to interpret the exact meaning of a message.

Accepted Answer

Encoding is the process of converting the sender's message into a form that can be communicated effectively to the receiver. Decoding is the process of interpreting the meaning of the encoded message.

Question 13

A communication fallacy is as follows: 100% communication is NEVER possible.

Accepted Answer

The answer of A communication fallacy is as follows: 100%...

Question 14

In the transactional model of communication,the amount of information a channel can convey is referred to as CHANNEL RICHNESS.

Accepted Answer

In the transactional model of communication, the term "channel richness" refers to the amount of information a channel can convey. A richer channel provides more opportunities for immediate feedback and personal interaction, while a leaner channel limits these possibilities.

Question 15

A group of managers selected appreciation of work done,a feeling of being "in onthings," and sympathetic help on personal problems as 8th,9th,and 10th in importance to their employees.Their subordinates,however,listed the same three factors as 1st,2nd,and 3rd in importance.What communication concept is illustrated by this example?

Accepted Answer

The example illustrates frame of reference difference, as the managers and their subordinates have different perspectives on what is important to employee satisfaction. The managers' frame of reference is different from their subordinates' frame of reference.

Question 16

According to your text,which of the following definitions more accurately describes communication?

Accepted Answer

The definition that more accurately describes communication is B because it emphasizes that communication involves not only the transfer of information, but also the sharing of feelings and the need for common understanding. The other options do not fully capture the complexity of communication as a process of mutual exchange.

Question 17

Important messages usually require the FACE-TO-FACE channel.

Accepted Answer

Face-to-face communication allows for nonverbal cues, tone of voice, and immediate feedback, making it the most effective channel for important messages.

Question 18

The only way a speaker can be fairly confident that messages sent are interpreted as intended is through

Accepted Answer

Feedback is the process of receiving information about how a message was interpreted by the receiver. It allows the speaker to adjust their message to ensure that it is being understood as intended. Nonverbal communication and paralanguage can also provide important cues about the message, but feedback is the most direct way to ensure effective communication. Encoding is the process of putting a message into a form that can be transmitted, but it does not guarantee that the message will be correctly interpreted.

Question 19

Senders are often referred to as

Accepted Answer

Senders are responsible for encoding a message into a form that can be transmitted to the receiver. Therefore, the best choice is C - encoders.

Question 20

Effective feedback should be EVALUATIVE.

Accepted Answer

Effective feedback should be descriptive and specific, focusing on behavior and outcomes rather than making judgments or evaluations.

Quiz 1: The Communication Process