When the customer gets what they expect after they complain, this is an example of:
A) outcome fairness.
B) operational fairness.
C) procedural fairness.
D) interactional fairness.

Question

Quizplus · Accepted Answer

Outcome fairness refers to the perceived fairness of the result or outcome of a complaint or situation. When a customer receives what they expect after complaining, it reflects a fair outcome.

When the Customer Gets What They Expect After They Complain