It is most difficult to recover a dissatisfied customer when:
A) The customer complains and receives a slow response from customer service.
B) The customer complains and receives an explanation but no other compensation.
C) The customer does not complain because they view the problem as systematic and uncontrollable.
D) The customer does not complain because the organization does not ask for feedback.

Question

Quizplus · Accepted Answer

When a customer views a problem as systematic and uncontrollable, they are less likely to believe that any action will resolve their dissatisfaction, making it harder to recover their trust and loyalty.

It Is Most Difficult to Recover a Dissatisfied Customer When