Leverage opportunities are those contact points that are:
A) important to the customer but do not meet expectations.
B) important to the customer and exceed expectations.
C) not important to the customer and do not meet expectations.
D) not important to the customer and exceed expectations.
Correct Answer:
Verified
Q39: Spurious loyalty is best viewed as a:
A)
Q40: In gap analysis, the "walk the talk"
Q41: When boundary employees work for companies in
Q42: In a service blueprint, an organization:
A) audits
Q43: "Moments of truth" are:
A) points when the
Q45: An organized script for people to address
Q46: Which of the following is not true
Q47: Research has found that compared with satisfied
Q48: It is most difficult to recover a
Q49: Effective recovery has been found to enhance:
A)
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents