In a service blueprint, an organization:
A) audits each market segment relative to its lifetime value.
B) audits the organization relative to its customers' use of its services.
C) determines how to deliver its services most efficiently.
D) creates a flow chart of every step in the delivery of the service.

Question

Quizplus · Accepted Answer

A service blueprint involves creating a detailed flow chart of every step in the delivery of a service, highlighting the processes, touchpoints, and interactions involved.

In a Service Blueprint, an Organization