Question 1

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?
A) You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
B) You can connect to two or more Layer 2 upstream switches.
C) You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
D) Cisco UCS C-Series Server does not support Layer 2 upstream switches.

Accepted Answer

Cisco UCS C-Series Servers can be connected to two or more Layer 2 upstream switches to ensure high availability and redundancy.

Question 2

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?
A) Vlance network adapter type
B) Flexible VM network adapter type
C) E1000 network adapter type
D) VMXNET network adapter type
E) VMXNET3 network adapter type

Accepted Answer

The answer of In Cisco Finesse 10.0(x), which VM network...

Question 3

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?
A) BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B) Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C) BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D) BillingQueue, CallbackEntry, CallbackWait
E) BillingQueue, Callback Engine, CallbackEntry
F) Billing, CallbackEntry, CallbackWait

Accepted Answer

The answer of Which Cisco Unified Customer Voice Portal Call...

Question 4

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)
A) 100 concurrent Real-time reports
B) 400 concurrent Real-time reports
C) 800 concurrent Real-time reports
D) 50 concurrent Historical reports
E) 100 concurrent Historical reports
F) 200 concurrent Historical reports

Accepted Answer

The answer of Which two options are the maximum number...

Question 5

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?
A) The call type is changed and continues the current script execution.
B) The call is reset to the new call type, like a new call with all counters reset to zero.
C) There is no impact, and the call type is used only for the initial script selection process.
D) The call is reclassified and the system executes a new routing associated with that call type.

Accepted Answer

The Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system reclassifies the call and the system executes a new routing associated with that call type.

Question 6

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?
A) Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
B) Disable the Fabric Failover option.
C) Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.
D) Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
E) Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

Accepted Answer

Fabric Failover should be disabled because it can cause issues with network stability and redundancy in UCS environments, especially when using Cisco Unified Contact Center Enterprise.

Question 7

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?
A) An active-standby scheme
B) With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)
C) Either Mode (active-active or active-standby) with Nexus 1000v
D) An active-active non-failover ride scheme

Accepted Answer

The answer of In Cisco UCCE, what is the reference...

Question 8

Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)
A) If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
B) During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
C) If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
D) If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
E) There is no impact on call processing during a Cisco Unified ICM Logger failure.
F) If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
G) If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.

Accepted Answer

The answer of Which three statements about the high availability...

Question 9

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)
A) You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
B) You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
C) You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
D) You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
E) You enable QoS only for United CCE on third-party spec-based, VMware-based environment.

Accepted Answer

QoS should be enabled for United CCE on both Cisco UCS C-Series and B-Series VMware-based environments to ensure proper prioritization and management of network traffic, especially over WAN connections.

Question 10

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
A) when the call is routed to an agent
B) when the call is first post-routed from Cisco Unified Customer Voice Portal
C) when the call terminates and data is written to the Cisco TCD table
D) when a call-routing script hits the first Queue to Skill Group node

Accepted Answer

In the Cisco Unified Contact Center Enterprise system, a call type is assigned to a call when it is first post-routed from the Cisco Unified Customer Voice Portal. This is when the system determines the call type based on the routing script and call context.

Question 11

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)
A) Agent Notification
B) Browser Pop
C) Timer Action
D) HTTP Request
E) Run Macro

Accepted Answer

The answer of In Cisco Finesse, which two workflow action...

Question 12

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)
A) busy hour call attempts
B) number of skill groups per agent
C) number of agents
D) number of call types
E) percent of traffic with Courtesy Callback
F) number of call and ECC variables
G) number of concurrent real-time reports
H) percent of traffic requires Agent Greeting
I) percent of traffic requires Whisper Announcements

Accepted Answer

The bandwidth requirements are influenced by the busy hour call attempts, the number of skill groups per agent, the number of agents, and the number of call and ECC variables, as these factors directly impact the data exchanged between the Agent Peripheral Gateway and the call router.

Question 13

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)
A) agent to agent transfer
B) Cisco Extension Mobility for agents
C) call queuing
D) CTI data on Cisco Agent Desktop screen pop

Accepted Answer

The answer of Which two features or functionalities does Cisco...

Question 14

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)
A) For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
B) For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
C) The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
D) This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
E) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
F) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Accepted Answer

The answer of Which three statements about the Cisco Unified...

Question 15

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?
A) VMware vMotion
B) VMware distributed vSwitch
C) VMware consolidated backup
D) VMware snapshots
E) vDisk thick provisioning

Accepted Answer

The answer of Which VMware feature is supported for use...

Question 16

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A) agents
B) IVR ports
C) PSTN gateway trunks
D) reporting ports

Accepted Answer

Erlang-B is used to calculate the number of lines or trunks needed in a telecommunications system, such as IVR ports and PSTN gateway trunks, based on the call traffic and the acceptable blocking rate.

Question 17

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
A) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
B) CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
C) SIP Trunk, ICM: CVP Type 7 VRU and Network VRU labels, VXML Gateway
D) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Accepted Answer

The answer of When using microapps, which core components are...

Question 18

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?
A) 300 RTP streams
B) 150 RTP streams
C) 110 RTP streams
D) 120 RTP streams

Accepted Answer

The answer of A customer has a remote site with...

Question 19

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?
A) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
B) 1 - Primary Distributor AW, 1 - Client AW
C) 1 - Secondary Distributor AW, 1 - Client AW
D) 2 - Client AWs
E) 2 - Secondary Distributor AWs
F) 1 - Primary Client AW, 1 - Secondary Client AW

Accepted Answer

A Primary Distributor AW is required at each site to manage the site's agents and resources. A Secondary Distributor AW is also recommended to provide redundancy in case the Primary Distributor AW fails.

Question 20

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?
A) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
B) You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
C) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
D) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

Accepted Answer

In a Cisco Unified CCE deployment on UCS B/C TRC servers, overloading or over-subscribing vCPU/cores is not allowed to ensure optimal performance and reliability.

Exam 48: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

In Cisco Finesse 10.0(x) , which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs) ?

Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?