Question 1

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)
A) number of historical reports the user is running concurrently
B) number of concurrent agents logged on to Cisco Unified Intelligence Center
C) number of historical database servers in the deployment
D) number of real-time reports the user is running concurrently
E) total ECC variables in bytes

Accepted Answer

The number of historical reports and real-time reports being run concurrently directly impact the bandwidth requirements between the server and client, as they determine the amount of data being transferred.

Question 2

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?
A) Side A OPC
B) Side A MDS
C) Side B OPC
D) Side B MDS
E) OPC with disabled clock
F) MDS with the disabled clock

Accepted Answer

F

Question 3

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)
A) SIP call control messages
B) routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
C) service control
D) device and call monitoring
E) subscription control
F) device and call control

Accepted Answer

B,D,F

Question 4

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
A) AES
B) SHA
C) MD5
D) TLS

Accepted Answer

The answer of How does the Cisco Unified Contact Center...

Question 5

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A) SIP REFER label and SigDigits
B) SIP REFER with ICM router requery
C) SIP REFER with ICM script Send To VRU node
D) SIP REFER with custom SIP header
E) SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
F) SIP REFER with ECC variable user.sip.transfer

Accepted Answer

The answer of Which three options are valid when Cisco...

Question 6

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)
A) With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
B) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C) Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

Accepted Answer

The visible network must be highly available to ensure continuous communication between nodes. Peripheral Gateways can share the same private network connection as central controller components when split between data centers.

Question 7

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
A) transfer call routing from agent to agent
B) CTI data on Cisco Agent Desktop screen pop
C) Courtesy Callback
D) Cisco Mobile Agents
E) Cisco Extension Mobility for agents
F) call queuing

Accepted Answer

The answer of Which three features or functionalities does Cisco...

Question 8

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?
A) replaces header script
B) normalization script
C) association script
D) transformation script

Accepted Answer

A normalization script can be used in Cisco Unified Communications Manager to modify SIP messages, such as disabling ring back during a transfer to an agent.

Question 9

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
A) administration server
B) real-time data server
C) analytical server
D) recording server
E) static server
F) performance server

Accepted Answer

The Administration Server is responsible for managing the configuration of the Cisco Unified Contact Center Enterprise system, while the Real-Time Data Server is responsible for storing and managing the real-time data for the system.

Question 10

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)
A) Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
B) Primary and secondary Cisco Finesse servers should only communicate with IP address.
C) All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
D) All Cisco Finesse clients should connect to the server with IP address.
E) All Cisco Finesse clients should be local to the Cisco Finesse servers.

Accepted Answer

Cisco Finesse servers must be able to perform DNS lookups of each other using fully qualified domain names, and all Cisco Finesse clients must be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

Question 11

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)
A) The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
B) With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
C) The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
D) The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
E) With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

Accepted Answer

The answer of Which three system responses are valid if...

Question 12

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
A) when QoS is enabled on both networks
B) in cases in which there is gigabit bandwidth between sites
C) under no circumstances
D) when the Cisco Catalyst switch has dual power supplies

Accepted Answer

The visible and private networks in the Cisco Unified Contact Center Enterprise system should remain separate to ensure reliability and security, so they should not be converged under any circumstances.

Question 13

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?
A) Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
B) The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
C) The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
D) The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Accepted Answer

The answer of In the Cisco Unified Contact Center Enterprise...

Question 14

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)
A) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B) The high priority queue for the private network should be granted 90 percent of total available bandwidth.
C) The high priority queue for the private network should be granted 75 percent of total available bandwidth.
D) The high priority queue for the private network should be granted 65 percent of total available bandwidth.
E) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
F) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

Accepted Answer

The answer of Which three statements about QoS in a...

Question 15

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A) configuration requests
B) skill group data
C) routing and DMP control traffic
D) Real-Time Monitoring

Accepted Answer

Routing and DMP (Dynamic Media Path) control traffic is considered high priority because it is essential for real-time call processing and media path management in the Cisco Unified Contact Center Enterprise solution.

Question 16

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
A) Boolean or proficiency
B) string or integer
C) Boolean or integer
D) proficiency or array

Accepted Answer

Boolean attributes can be used to represent true/false values, while proficiency attributes can be used to represent a level of expertise or skill.

Question 17

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
A) Add a redundant device pool to the Cisco Unified CallManager Group configuration.
B) Add a second TFTP server to the cluster.
C) Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
D) Use an SRST reference in the device pool.

Accepted Answer

Adding an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in the device pool of the Cisco IP Phone ensures redundancy and failover capability for phone registration within a single cluster.

Question 18

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A) The Call Router Side B stays active, while the Call Router Side A goes idle.
B) The Call Router Side A stays active, while Call Router Side B goes idle.
C) There is no ability to make ICM configuration changes.
D) Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
E) The system operates as it did prior to failure.

Accepted Answer

The Call Router Side A stays active due to device majority, while Call Router Side B goes idle. Additionally, without a functioning private network, ICM configuration changes cannot be made.

Question 19

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
A) CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
B) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
C) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
D) CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Accepted Answer

The answer of When using microapps, which core components are...

Question 20

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
A) Silent Monitor inbound voice calls
B) secure communication using flow around mode
C) NAT for address hiding
D) normalize SIP messages using SIP profiles
E) record calls by forking the media using build-in-bridge
F) demarcation point between networks

Accepted Answer

The answer of Which three features does Cisco Unified Border...

Exam 48: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers) . If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)