Deck 48: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Question 1

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)

A) number of historical reports the user is running concurrently
B) number of concurrent agents logged on to Cisco Unified Intelligence Center
C) number of historical database servers in the deployment
D) number of real-time reports the user is running concurrently
E) total ECC variables in bytes

Answer 1

number of historical reports the user is running concurrently
number of real-time reports the user is running concurrently

Question 2

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

A) Side A OPC
B) Side A MDS
C) Side B OPC
D) Side B MDS
E) OPC with disabled clock
F) MDS with the disabled clock

Answer 2

MDS with the disabled clock

Question 3

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

A) SIP call control messages
B) routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
C) service control
D) device and call monitoring
E) subscription control
F) device and call control

Answer 3

routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
device and call monitoring
device and call control

Question 4

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

A) AES
B) SHA
C) MD5
D) TLS

Question 5

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A) SIP REFER label and SigDigits
B) SIP REFER with ICM router requery
C) SIP REFER with ICM script Send To VRU node
D) SIP REFER with custom SIP header
E) SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
F) SIP REFER with ECC variable user.sip.transfer

Question 6

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

A) With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
B) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C) Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

Question 7

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

A) transfer call routing from agent to agent
B) CTI data on Cisco Agent Desktop screen pop
C) Courtesy Callback
D) Cisco Mobile Agents
E) Cisco Extension Mobility for agents
F) call queuing

Question 8

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

A) replaces header script
B) normalization script
C) association script
D) transformation script

Question 9

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A) administration server
B) real-time data server
C) analytical server
D) recording server
E) static server
F) performance server

Question 10

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

A) Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
B) Primary and secondary Cisco Finesse servers should only communicate with IP address.
C) All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
D) All Cisco Finesse clients should connect to the server with IP address.
E) All Cisco Finesse clients should be local to the Cisco Finesse servers.

Question 11

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

A) The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
B) With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
C) The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
D) The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
E) With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

Question 12

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

A) when QoS is enabled on both networks
B) in cases in which there is gigabit bandwidth between sites
C) under no circumstances
D) when the Cisco Catalyst switch has dual power supplies

Question 13

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

A) Each side of the peripheral gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
B) The peripheral gateway private network may be shared with any other private connections-- peripheral gateways or call routers/loggers.
C) The peripheral gateway may use the highly available WAN connection between the sites (visible network) for all traffic--visible and private.
D) The peripheral gateways must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Question 14

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B) The high priority queue for the private network should be granted 90 percent of total available bandwidth.
C) The high priority queue for the private network should be granted 75 percent of total available bandwidth.
D) The high priority queue for the private network should be granted 65 percent of total available bandwidth.
E) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
F) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

Question 15

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) configuration requests
B) skill group data
C) routing and DMP control traffic
D) Real-Time Monitoring

Question 16

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A) Boolean or proficiency
B) string or integer
C) Boolean or integer
D) proficiency or array

Question 17

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) Add a redundant device pool to the Cisco Unified CallManager Group configuration.
B) Add a second TFTP server to the cluster.
C) Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
D) Use an SRST reference in the device pool.

Question 18

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

A) The Call Router Side B stays active, while the Call Router Side A goes idle.
B) The Call Router Side A stays active, while Call Router Side B goes idle.
C) There is no ability to make ICM configuration changes.
D) Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
E) The system operates as it did prior to failure.

Question 19

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

A) CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
B) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
C) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
D) CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Question 20

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

A) Silent Monitor inbound voice calls
B) secure communication using flow around mode
C) NAT for address hiding
D) normalize SIP messages using SIP profiles
E) record calls by forking the media using build-in-bridge
F) demarcation point between networks

Question 21

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

A) You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
B) You can connect to two or more Layer 2 upstream switches.
C) You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
D) Cisco UCS C-Series Server does not support Layer 2 upstream switches.

Question 22

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

A) Vlance network adapter type
B) Flexible VM network adapter type
C) E1000 network adapter type
D) VMXNET network adapter type
E) VMXNET3 network adapter type

Question 23

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

A) BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B) Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C) BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D) BillingQueue, CallbackEntry, CallbackWait
E) BillingQueue, Callback Engine, CallbackEntry
F) Billing, CallbackEntry, CallbackWait

Question 24

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

A) 100 concurrent Real-time reports
B) 400 concurrent Real-time reports
C) 800 concurrent Real-time reports
D) 50 concurrent Historical reports
E) 100 concurrent Historical reports
F) 200 concurrent Historical reports

Question 25

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

A) The call type is changed and continues the current script execution.
B) The call is reset to the new call type, like a new call with all counters reset to zero.
C) There is no impact, and the call type is used only for the initial script selection process.
D) The call is reclassified and the system executes a new routing associated with that call type.

Question 26

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

A) Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
B) Disable the Fabric Failover option.
C) Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.
D) Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
E) Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

Question 27

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

A) An active-standby scheme
B) With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)
C) Either Mode (active-active or active-standby) with Nexus 1000v
D) An active-active non-failover ride scheme

Question 28

Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)

A) If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
B) During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
C) If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
D) If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
E) There is no impact on call processing during a Cisco Unified ICM Logger failure.
F) If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
G) If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.

Question 29

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

A) You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
B) You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
C) You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
D) You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
E) You enable QoS only for United CCE on third-party spec-based, VMware-based environment.

Question 30

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is routed to an agent
B) when the call is first post-routed from Cisco Unified Customer Voice Portal
C) when the call terminates and data is written to the Cisco TCD table
D) when a call-routing script hits the first Queue to Skill Group node

Question 31

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

A) Agent Notification
B) Browser Pop
C) Timer Action
D) HTTP Request
E) Run Macro

Question 32

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

A) busy hour call attempts
B) number of skill groups per agent
C) number of agents
D) number of call types
E) percent of traffic with Courtesy Callback
F) number of call and ECC variables
G) number of concurrent real-time reports
H) percent of traffic requires Agent Greeting
I) percent of traffic requires Whisper Announcements

Question 33

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

A) agent to agent transfer
B) Cisco Extension Mobility for agents
C) call queuing
D) CTI data on Cisco Agent Desktop screen pop

Question 34

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A) For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
B) For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
C) The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
D) This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
E) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
F) If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Question 35

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

A) VMware vMotion
B) VMware distributed vSwitch
C) VMware consolidated backup
D) VMware snapshots
E) vDisk thick provisioning

Question 36

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A) agents
B) IVR ports
C) PSTN gateway trunks
D) reporting ports

Question 37

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

A) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
B) CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
C) SIP Trunk, ICM: CVP Type 7 VRU and Network VRU labels, VXML Gateway
D) CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Question 38

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

A) 300 RTP streams
B) 150 RTP streams
C) 110 RTP streams
D) 120 RTP streams

Question 39

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

A) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
B) 1 - Primary Distributor AW, 1 - Client AW
C) 1 - Secondary Distributor AW, 1 - Client AW
D) 2 - Client AWs
E) 2 - Secondary Distributor AWs
F) 1 - Primary Client AW, 1 - Secondary Client AW

Question 40

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

A) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
B) You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
C) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
D) You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

Question 41

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

A) load balancing outbound calls
B) secure communication using flow around mode
C) normalize SIP messages using SIP profiles
D) Silent Monitor inbound voice calls
E) record calls by forking the media

Question 42

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A) SIP trunk alternate destination routing (ADR) must be disabled for REFER
B) An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C) Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D) Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E) Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F) Standalone Cisco Unified CVP with ICM Lookup label

Question 43

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

A) number of agents assigned to the queue who are on inbound calls
B) number of calls handled by the agents associated with that queue
C) number of agents assigned to the queue who are on outbound calls
D) number of agents assigned to the queue who are on internal consult calls

Question 44

Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?

A) You must dedicate a voice gateway for VXML browser sessions.
B) You must configure Cisco Unified Border Element as media pass flow-around mode.
C) You must configure Cisco Unified Border Element as media pass flow-through mode.
D) You must use box-to-box Cisco Unified Border Element redundancy.

Question 45

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

A) HTTP Request
B) Timer Action
C) Scheduled Call Back
D) Browser Pop
E) Run Macro

Question 46

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration?

A) 1 - Primary AW, 1 - Secondary AW
B) 1 - Primary AW, 1 - Administration Client
C) 1 - Secondary AW, 1 - Administration Client
D) 2 - Primary Administration Client, 1 - Secondary Administration Client

Question 47

Which statement about the Cisco UCCE solution in the virtualized environment is true?

A) VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
B) Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
C) Cisco UCS VIC can be used on UCS C series TRC models
D) Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported

Question 48

Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

A) Up to maximum agent capacity for historical report using live data
B) 100 concurrent Historical reports
C) 800 concurrent Real-time reports
D) 400 concurrent Real-time reports
E) 400 concurrent Historical reports

Question 49

Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)

A) The Cisco Finesse server automatically signs the agent out of the system
B) The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group
C) Agents continue to have access to historical reports
D) The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E) The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality

Question 50

In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?

A) after a supervisor has transferred the call
B) after a supervisor has selected a talking agent for monitoring
C) after a supervisor has started monitoring a call
D) after a supervisor has barged into a call

Question 51

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

A) demarcation point between networks
B) centralized dial plan
C) SIP VXML voice browser
D) N+1 or N:N redundancy
E) load balancer for HTTP and SIP

Question 52

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A) desktop for third-party ACD
B) phonebooks and workflows
C) content sharing gadget
D) basic call control (answer, hold, retrieve, end, and make call)
E) agent historical reports

Question 53

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)

A) device and call monitoring
B) SIP call control messages
C) service control
D) single sign-on messages
E) routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

Question 54

Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?

A) SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B) under no circumstances
C) MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the WAN circuits is less than 500 ms.
D) MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers

Question 55

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

A) Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
B) Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle
C) There is no ability to make ICM configuration changes at Side B
D) The Call Router Side A stays active, while Call Router Side B goes idle
E) The Call Router Side B stays active, while the Call Router Side A goes idle