Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A) agents
B) IVR ports
C) PSTN gateway trunks
D) reporting ports

Question

Quizplus · Accepted Answer

Erlang-B is used to calculate the number of lines or trunks needed in a telecommunications system, such as IVR ports and PSTN gateway trunks, based on the call traffic and the acceptable blocking rate.

Erlang Calculations Are Used to Size Contact Center Resources