Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
A) when the call is routed to an agent
B) when the call is first post-routed from Cisco Unified Customer Voice Portal
C) when the call terminates and data is written to the Cisco TCD table
D) when a call-routing script hits the first Queue to Skill Group node

Question

Quizplus · Accepted Answer

In the Cisco Unified Contact Center Enterprise system, a call type is assigned to a call when it is first post-routed from the Cisco Unified Customer Voice Portal. This is when the system determines the call type based on the routing script and call context.

Which Option Describes When a Call Type Is Assigned to a Call