Which of the following is not a goal when writing adjustment messages?
A)To gain the confidence of the customer
B)To verify the honesty of the customer's claim
C)To rectify the wrong
D)To promote future business and goodwill

Question

Quizplus · Accepted Answer

Verifying the honesty of the customer's claim is not typically a goal when writing adjustment messages. The primary focus is on rectifying the issue, regaining customer confidence, and promoting future business and goodwill, rather than questioning the customer's integrity.

Which of the Following Is Not a Goal When Writing