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Q37: Most companies receiving a claim message tend
Q38: Which of the following is not a
Q39: When granting a customer's claim, a business
Q40: Which of the following represents the most
Q41: M essages expressing thanks should
A)open indirectly.
B)contain fewer
Q43: Which of the following is the best
Q44: Business letters are more confidential than electronic
Q45: Direct-mail letters remain a powerful tool to
Q46: Thank you for your cooperation is an
Q47: When sending condolences, which of the following
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